KRYSTAL BOLIVAR
Scottsdale
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Professional at communicating with customers and employees to solve problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor/Leader
Vixtechnology
09.2022 - 09.2025
- Supervised a team of 6 customer service representatives, ensuring quality service and meeting daily operational targets.
- Coordinated field operations logistics, including scheduling, route planning, and resource allocation to improve efficiency.
- Trained, coached, and evaluated staff performance, resulting to increase in productivity or customer satisfaction.
- Implemented process improvements that reduced errors, enhanced workflow, and increased team efficiency.
- Acted as the primary liaison between field teams and management, resolving escalated issues promptly.
House Cleaner
Kim's house cleaner's
05.2020 - 10.2022
- Cleaned residential spaces using eco-friendly cleaning products and techniques.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Maintained cleanliness in kitchens, bathrooms, and living areas to meet client standards.
Janitor
General Maintenance
12.2021 - 02.2022
- Cleaned and sanitized restrooms, break rooms, and common areas daily.
- Operated floor scrubbers and vacuum cleaners to maintain cleanliness standards.
- Restocked cleaning supplies and maintained inventory for efficient operations.
Interior aircraft cleaner
Aviation Materials & Maintenance
02.2019 - 04.2020
- Cleaned aircraft interiors and exteriors to meet industry standards.
- Operated cleaning equipment and tools for effective surface maintenance.
- Inspected aircraft for cleanliness and reported issues to supervisors.
Education
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Desert Eagle Secondary
Scottsdale, AZ05.2000
Skills
- 1 Hard Skills (Technical / Job-Specific)
- Field Operations Management
- Customer Service Supervision (CSR)
- Scheduling & Route Planning
- Performance Metrics & Reporting
- Process Improvement & Workflow Optimization
- CRM Software (Salesforce, HubSpot, Zendesk, etc)
- Microsoft Office Suite (Excel, Word, Outlook)
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Time Management & Prioritization
- Decision Making & Critical Thinking
- Customer Satisfaction & Relationship Management
- 2 Soft Skills (Interpersonal / Leadership)
- Team Leadership & Coaching
- Staff Training & Development
- 3 Optional: Achievements/Results-Oriented Skills
- Employee Retention & Engagement
- Operational Efficiency Improvement
- Quality Assurance & Compliance
- Multi-tasking & Adaptability
Certification
- Technical Skills:
- Salesforce CRM – data management, reporting, and customer tracking
- 3CX Phone System – call management, routing, and team communication
LANGUAGES
English
Professional
Timeline
Customer Service Supervisor/Leader
Vixtechnology
09.2022 - 09.2025
Janitor
General Maintenance
12.2021 - 02.2022
House Cleaner
Kim's house cleaner's
05.2020 - 10.2022
Interior aircraft cleaner
Aviation Materials & Maintenance
02.2019 - 04.2020
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Desert Eagle Secondary