Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Burrell

Mesa,Az

Summary

Adept at driving operational efficiency and enhancing cross-functional communication, I leveraged analytical thinking and teamwork to improve processes at Christus Health. My expertise in data analysis and relationship building led to significant improvements in project management and customer satisfaction, showcasing a commitment to excellence and strategic problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Specialist

Healthcare Staffing Inc.
09.2024 - 02.2025
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Entered multiple employees' information submitted by the employer into the proper Excel spreadsheet to submit to the NBU team.
  • Worked on MLRs to help the team meet deadlines.
  • Entered correct ID numbers into the Excel spreadsheet, as well as the completion date of the intake and welcome packets.
  • Worked on welcome packets to submit to GBA to ensure that employees received ID numbers for insurance purposes.
  • Answered incoming emails for proper communication, or to fix any errors.

Analysts

Christus Health
01.2024 - 08.2024
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Developed strong relationships with brokers and agents to improve communication and facilitate seamless transactions.
  • Collaborated with claims adjusters to investigate and resolve disputed claims effectively, promoting client retention.
  • Improved client satisfaction by accurately assessing their insurance needs and providing tailored policy recommendations.
  • Conducted thorough risk assessments for accurate policy pricing, maintaining profitability while minimizing exposure to losses.
  • Maintained up-to-date industry knowledge through continuous professional development, enhancing decision-making capabilities.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Posted payments to accounts and maintained records.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Processed and recorded new policies and claims.
  • Calculated adjustments, premiums and refunds.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Healthcare Customer Service Representative

Teleperformance USA
09.2023 - 02.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Stocker

Exchange
12.2019 - 09.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Assisted customers with special requests, enhancing their shopping experience at the store.

Key Holder

Petsmart
01.2016 - 10.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Education

Master Of Healthcare Administration - Healthcare Administrator

Ultimate Medical Academy
Clearwater, FL
09.2023

Skills

  • Planning and coordination
  • Process documentation
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Time management
  • Decision-making
  • Relationship building
  • Written communication
  • Analytical thinking
  • Task prioritization
  • Data analysis
  • Multitasking Abilities
  • Organizational skills
  • Multitasking

Certification

Deans list

Timeline

Operations Specialist

Healthcare Staffing Inc.
09.2024 - 02.2025

Analysts

Christus Health
01.2024 - 08.2024

Healthcare Customer Service Representative

Teleperformance USA
09.2023 - 02.2024

Stocker

Exchange
12.2019 - 09.2023

Key Holder

Petsmart
01.2016 - 10.2019

Master Of Healthcare Administration - Healthcare Administrator

Ultimate Medical Academy

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Krystal Burrell