Krystal Carity
Mesa,AZ
Summary
I am a skilled professional technician and saleswoman with 14+ years of customer support experience, sales experience, and a vast set of technical skills in both English and Spanish. Outstanding ability to navigate complex systems, providing advice, repairs, migrations, and installations, as needed. Strong communication and sales skills to help ensure clients understand their new systems and that any support is completed as quickly as possible to minimize downtime.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Photo Sales Consultant
Kristal Studios
01.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Consult 30-35 new clients daily.
- Propose and close 5-12 clients daily.
- Manage pipeline of 150-200 follow-ups daily.
Matchmaking Sales Consultant
Caliber Match
01.2021 - 01.2025
- Consult 4-6 new clients daily.
- Propose and Close 2-5 clients.
- Manage pipeline of 30-40 Follow-ups.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Office365 Administrator
State of Arizona, Department of Child Services
01.2020 - 01.2023
- Created 3-5 litigation holds/in-place holds/searches weekly.
- Administered up to 10 requests for group permissions, shared, and user box permissions daily.
- Handled up to 5-10 PowerShell commands weekly.
- Directed up to 10 help desk agents to resolve user issues monthly.
- Maximized system availability through development and testing of contingency plans.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
Education
Bachelor’s Degree - Spanish
Arizona State University
Tempe, AZ01.2003
Skills
- Office365 Administration
- Help Desk Support
- Sales Management
- Product and service sales
Certification
Property and Casualty Licensed
Languages
Spanish
Native or Bilingual
Timeline
Photo Sales Consultant
Kristal Studios
01.2024 - Current
Matchmaking Sales Consultant
Caliber Match
01.2021 - 01.2025
Office365 Administrator
State of Arizona, Department of Child Services
01.2020 - 01.2023
Bachelor’s Degree - Spanish
Arizona State University
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