Krystal Cecena
Tucson
Summary
Results-driven General Manager with a strong focus on operational efficiency, staff management, and customer service. Proven track record in streamlining processes and enhancing customer experiences to drive business success.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
General Manager
Lucky's LLC
Tucson
03.2024 - Current
- Streamlined daily operations and staff scheduling to enhance workflow efficiency.
- Oversaw inventory management and procurement, ensuring optimal stock levels.
- Managed daily business operations, including budgeting, staffing, and customer service.
- Ensured compliance with health and safety regulations across all areas of operation.
- Established communication channels to promote operational effectiveness among staff.
- Tracked monthly sales to create reports for strategic business planning.
- Delegated tasks to staff while setting clear priorities and goals.
Bartender
Venom
Tucson
08.2021 - 01.2024
- Trained and mentored junior bartenders in cocktail preparation and customer service techniques.
- Developed relationships with suppliers to ensure quality beverage selection.
- Handled customer complaints and disputes to enhance overall satisfaction.
- Performed opening and closing duties, including setting up bar equipment and restocking supplies.
- Provided prompt and courteous customer service to meet guests' needs effectively.
- Ensured compliance with liquor laws throughout service hours.
- Upsold customers from shelf to premium brands to increase sales volume.
- Processed above-average daily revenue, consistently achieving targets for events and promotions.
Front of House Employee
Angry Crab Shack
Tucson
03.2016 - 12.2018
- Ensured timely food delivery through effective collaboration with kitchen staff.
- Resolved guest complaints promptly to maintain high customer satisfaction levels.
- Trained new staff on front-of-house procedures to enhance operational efficiency.
- Executed opening and closing duties, including cash handling and supply organization.
- Managed large groups efficiently while ensuring guest satisfaction throughout service.
- Cross-trained in diverse areas, including bussing tables and bartending, as needed.
- Informed customers about daily specials, menu offerings, and restaurant policies.
Education
High School Diploma -
William Daylor High
Sacramento, CA04-1998
Skills
- Operations management
- Inventory control
- Budgeting and forecasting
- Staff scheduling
- Health and safety compliance
- Customer relationship management
Languages
Spanish
Professional
Certification
title 4
Timeline
General Manager
Lucky's LLC
03.2024 - Current
Bartender
Venom
08.2021 - 01.2024
Front of House Employee
Angry Crab Shack
03.2016 - 12.2018
High School Diploma -
William Daylor High