Krystal Lindsey
Certified Pharmacy Technician
Buckeye
Summary
Dynamic healthcare professional with 16 years of pharmacy experience and a Bachelor’s in Business Management, dedicated to enhancing patient care and operational efficiency. Proven expertise in leading teams, streamlining processes, and ensuring patient safety through meticulous prescription review and drug utilization analysis. Recognized as a Subject Matter Expert (SME), consistently supporting leadership initiatives, mentoring staff, and driving operational excellence in fast-paced environments. Ready to transition into broader healthcare leadership roles to leverage extensive technical knowledge and management capabilities for improving patient outcomes and fostering organizational growth.
Overview
17
17
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Doctor Call Technician
CenterWell Pharmacy
11.2011 - Current
- Conduct drug utilization reviews (DUR) to ensure therapy accuracy, patient safety, and compliance.
- Clarify off-label instructions, high-dose therapies, drug-to-drug interactions, and ambiguous prescription information.
- Serve as Subject Matter Expert (SME), providing guidance to leadership and frontline staff.
- Mentor and train new technicians, fostering professional growth and team cohesion.
- Collaborate with prescribers to resolve discrepancies and maintain accurate database records.
- Lead workflow optimization and process improvement initiatives, increasing efficiency and reducing errors.
- Support leadership in developing best practices and enhancing operational performance.
Retail Pharmacy Technician
CVS Health
05.2009 - 10.2011
- Delivered excellent customer service while assisting with prescription needs.
- Accurately counted, labeled, and dispensed medications.
- Entered drug information for label printing and verified prescription accuracy.
- Communicated with insurance providers to resolve claim rejections.
- Contacted medical offices for new prescriptions and clarifications.
Education
Bachelor’s Degree - Business Management
University of Phoenix
01.2021
Pharmacy Technician Diploma - undefined
Apollo College
01.2010
High School Diploma - undefined
Maryvale High School
01.2008
Skills
- Leadership & Management: Staff mentoring, SME guidance, workflow optimization, process improvement, healthcare operations
- Technical Skills: Microsoft Office (Excel, Word, PowerPoint), pharmacy management systems
- Communication Skills: Patient counseling, prescriber collaboration, insurance coordination
- Analytical Skills: Drug utilization review, therapy discrepancy resolution, compliance monitoring, critical thinking
- Health risk assessments
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Time management abilities
Certification
Arizona State Board of Pharmacy License (2010 – Current)
Timeline
Doctor Call Technician
CenterWell Pharmacy
11.2011 - Current
Retail Pharmacy Technician
CVS Health
05.2009 - 10.2011
Pharmacy Technician Diploma - undefined
Apollo College
High School Diploma - undefined
Maryvale High School
Bachelor’s Degree - Business Management
University of Phoenix