Open To Work
Krystal Nesbitt
Phoenix
Summary
Dynamic technology professional with a proven track record at Alhambra Elementary School District, excelling in IT support management and customer relations. Skilled in Google administration and onboarding processes, I effectively streamlined operations and enhanced service delivery, ensuring compliance and fostering team collaboration to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
TECHNOLOGY HELP DESK
Alhambra Elementary School District
Phoenix
07.2016 - 06.2025
- Managed web help desk ticket system, streamlining IT support requests.
- Google Administrator: create and maintain all district employee email and group email accounts.
- Technology set up for all district Governing Board Meetings, also broadcast live via YouTube using Cisco Webex.
- Audio Visual set ups for meetings and conferences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Managed staff onboarding processes for new employees, guest teachers, and teachers on leave.
- Managed monthly account receivables, contributing to accurate financial reporting.
- Provide receptionist services, answer telephone calls, and complete other routine office procedures, maintaining confidentiality.
International Account Solutions department
Randstad Employment Agency
Phoenix
02.2016 - 06.2016
- Processed applications and account maintenance requests for foreign clients, trusts, and organizations, ensuring compliance with international regulations.
- Reviewed and processed options applications for non-US residents, ensuring adherence to regulatory requirements and client needs.
- Provided operational support to non-US residents and international brokers, facilitating effective communication and transaction processing.
- Updated international client address records to ensure accurate correspondence.
- Executed re-orders for Schwab One checks and debit card remittance forms to support client access to funds.
- Accept internal messages as well as, emails regarding paperwork already submitted for processing.
- Demonstrated understanding of W-8BEN and Letter of Explanation procedures for international tax compliance.
Retention Outreach Supervisor
Vatterott Educational Centers, Inc.
St. Louis
01.2014 - 12.2015
- Promoted to this position following initial assignment as Receptionist.
- Oversaw the outreach call center as the Retention Outreach Supervisor.
- Supervised call center staff and tracked outgoing calls to ensure quality outreach.
- Monitored student attendance, developed tracking methods for retention, and analyzed retention data to identify trends and inform interventions.
- Compiled and submitted weekly retention records by course and instructor to campus personnel and corporate academic officers for strategic oversight.
- Tracked student attendance records to identify patterns in enrollment.
- Served as the student’s support system throughout their time with Vatterott, offering guidance on course selection, academic tutoring, and progress monitoring.
- Provide academic support to include tutoring and advising for all campus(s).
- Auditing academic processes such as Drops, Leave of Absence (LOA), Advising, Tutoring and Satisfactory Academic Progress (SAP).
- Work with students on issues that prevent program completion and provide personal attention in guiding students to the resolution of concerns.
Education
Diversity
Phoenix, AZ
Phoenix, AZ08.2012
State Employee Driver Training
Phoenix, AZ
Phoenix, AZ05.2012
Communicating Through Writing
Phoenix, AZ
Phoenix, AZ01.2008
Intro to Grants Management System
Phoenix, AZ
Phoenix, AZ09.2007
Preventing Inappropriate Behavior
Phoenix, AZ
Phoenix, AZ05.2007
Standards of Conduct in the Public Workplace
Phoenix, AZ
Phoenix, AZ05.2007
SYSTEM OPERATIONS DIPLOMA - Hazelwood, MO
Sanford-Brown College
Hazelwood, MO03.1993
Skills
- IT support management
- VoIP administration
- Access systems knowledge
- Microsoft Excel and Word
- Google Drive proficiency
- Google administration tasks
- Data analysis capabilities
- Customer relations management
- Call center management
- Call center oversight
- Onboarding management
- Organizational efficiency
- Operational support functions
- Retention strategies
- Team collaboration
- Effective communication
- Relationship management
- Self-direction
- Task prioritization skills
- Customer service excellence
- Outlook management
- Access systems knowledge
Completed Training & Courses
- Diversity, 08/03/12
- State Employee Driver Training, 05/29/12
- Communicating Through Writing, 01/17/08
- IDEAL Train The Trainer, 09/30/08
- Preventing Inappropriate Behavior, 05/29/07
- Standards of Conduct in the Public Workplace, 05/29/07
- Intro to Grants Management System, 09/19/07
Activities
- Arizona E-Learning Task Force – AZ Department of Education, Record and transcript meeting minutes., Provide all meeting handouts., Coordinate conferences, meetings and outside department events.
- Grants Management Task Force – AZ Department of Education, Served as Educational Technology and K-12 Standards representative.
- AZ Local Education Agency Tracker (ALEAT) Task Force – AZ Department of Education, Served as Educational Technology and K-12 Standards representative., Provide information to task force on Technology plans as well as state K-12 Standards.
- Safety Team – AZ Department of Education, CPR and Heart Defibrillator training., Emergency, including but not limited to, evacuation training., Ensure safe evacuation of building in case of an emergency.
- Sunshine Committee - Alhambra Elementary School District, small group of employees celebrating co-workers birthdays, or other milestones.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$17/hr - $1000/hrTimeline
TECHNOLOGY HELP DESK
Alhambra Elementary School District
07.2016 - 06.2025
International Account Solutions department
Randstad Employment Agency
02.2016 - 06.2016
Retention Outreach Supervisor
Vatterott Educational Centers, Inc.
01.2014 - 12.2015
Diversity
Phoenix, AZ
State Employee Driver Training
Phoenix, AZ
Communicating Through Writing
Phoenix, AZ
Intro to Grants Management System
Phoenix, AZ
Preventing Inappropriate Behavior
Phoenix, AZ
Standards of Conduct in the Public Workplace
Phoenix, AZ
SYSTEM OPERATIONS DIPLOMA - Hazelwood, MO
Sanford-Brown College