KRYSTAL VILLAR
Casa Grande
Summary
Dynamic and highly motivated professional eager to embrace new challenges and drive success. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal and communication skills. Proficient in working independently while quickly mastering new skills to contribute to efficient operations. Dedicated to fostering a positive workplace culture and enhancing team collaboration for organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller/New Accounts Representative
Foothills Bank
02.2025 - Current
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
Surveillance Officer
Pinal County Adult Probation
10.2023 - 01.2025
- Enforced sanctions against those who fail to meet established requirements or goals set forth by the court.
- Arranged drug tests for clients at regular intervals to monitor sobriety levels.
- Prepared reports summarizing activities conducted during supervision period.
- Conducted home visits to assess living conditions and verify employment status of clients.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Maintained positive relationships with offenders and family members through weekly visits.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
- Checked residential probationers for adherence to curfew and compliance with rules.
Administrative Assistant
Pinal County Adult Probation
10.2020 - 10.2023
- Answer all inbound calls
- Create client files electronically and paper files
- Filter department emails and voicemails
- File all required documents with clerk's office
- Organize and maintain front office
- Case Management
Member Service Lead
First American Credit Union
09.2019 - 10.2020
- Conduct all MRR II duties listed below
- Handle any escalated member situations in branch, online, or over the phone
- Assist in training all new hires
Member Relations Representative II
First American Credit Union
11.2017 - 09.2019
- Conduct Teller Transactions
- Member/Nonmember Withdrawals and Deposits
- Check Cashing/Coin Exchange
- Account Verification
- Establish New Accounts/Member Services
- Memberships, IRA, CD, Checking, Savings
- ATM Card Issuance/Replacement
- Accept and Assist in Account Disputes
- Accept and verify cash shipments under dual control
- Maintain an organized and clean workstation and surrounding areas
- Monitor, Update and Respond to all online banking messaging
- Complete Branch opening and closing duties
- Vault Balancing
- Verify ATM Checks and Shared Branching Deposits
- Account Audits
- Return Items
- Loan Application Processing
- Collect supporting documentation for Underwriters
- Schedule, Close and Fund Loan Approvals
Financial Service Representative
Alaska Federal Credit Union
04.2017 - 11.2017
- Conduct Teller Transactions
- Member/Nonmember Withdrawals and Deposits
- Check Cashing/Coin Exchange
- Account Verification
- Establish New Accounts/Member Services
- Memberships, IRA, CD, Checking, Savings
- ATM Card Issuance/Replacement
- Accept and Assist in Account Disputes
- Wire Request
- Welcome Calls for Direct and Indirect New Loans
- Cross Sell Other Services, and Member Benefits
- Payment Options
- Assist with Inquiries of Loan Status
Office Manager
Exceptional Dental Arts
11.2014 - 03.2017
- Ordered and distributed office supplies while adhering to fixed office budget
- Scheduling of routed deliveries and courier services
- Manage Front Desk with incoming, outgoing calls, messaging, and guest arrivals
- Maintained a clean reception area, including lounge and associated areas
- Accounts Payable
- Invoicing Dental Offices
- Purchase Orders
- Credit Memos
- Payment transaction
- Process and Distribute Payroll
Education
BBA -
University of Arizona
Tucson, AZ05-2027
Criminal Justice
Mesa Community College
Mesa, AZ12.2013
General Studies
Casa Grande Union High School
Casa Grande, AZ05.2012
Skills
- Strong Communicative Skills
- Takes Initiative
- Multi-tasks, Flexible
- Works well with others
- Fast learner
- Exceptional customer service
- Strong work ethic
- Financial services
- Rapid data entry skills
- MS office proficient
Accomplishments
- Earned Employee of the Year in 2023
Certification
- Licensed Notary Public
- CPR certified
Timeline
Teller/New Accounts Representative
Foothills Bank
02.2025 - Current
Surveillance Officer
Pinal County Adult Probation
10.2023 - 01.2025
Administrative Assistant
Pinal County Adult Probation
10.2020 - 10.2023
Member Service Lead
First American Credit Union
09.2019 - 10.2020
Member Relations Representative II
First American Credit Union
11.2017 - 09.2019
Financial Service Representative
Alaska Federal Credit Union
04.2017 - 11.2017
Office Manager
Exceptional Dental Arts
11.2014 - 03.2017
BBA -
University of Arizona
Criminal Justice
Mesa Community College
General Studies
Casa Grande Union High School