Krystalae Daniels
Phoenix
Summary
Dynamic and detail-oriented professional with a strong background in customer service at LogistiCare and expertise in hair styling. Proven ability to engage clients through effective consultation and appointment scheduling. Quick learner dedicated to enhancing service standards and maximizing client satisfaction through tailored recommendations and innovative techniques.
Overview
12
12
years of professional experience
Work History
Hair Stylist
Self-employeed
03.2020 - Current
- Engaged with clients to understand their preferences and provide recommendations.
- Observed experienced stylists to gain knowledge of techniques and trends.
- Prepared client consultation forms to gather relevant information before services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Styled hair for special events and occasions.
Customer Service Representative
LogistiCare
08.2015 - 01.2020
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Managed high-volume inbound calls, resolving inquiries efficiently and maintaining customer satisfaction.
- Trained new staff on operational procedures, improving onboarding efficiency and team performance.
- Developed training materials that improved staff knowledge of services and systems used in operations.
- Implemented quality assurance measures, consistently enhancing service standards across the team.
Dietary Aide
Camelback Post Acute Care & Rehabilitation
01.2013 - 04.2015
- Prepared and served nutritious meals according to dietary guidelines and resident preferences.
- Assisted in maintaining sanitation standards and proper food handling procedures.
- Collaborated with kitchen staff to ensure timely meal delivery and service efficiency.
- Monitored inventory levels, reporting shortages to maintain adequate supplies for meal preparation.
- Trained new team members on food safety protocols and kitchen operations effectively.
Education
Century High School
Santa Ana, CASkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
Timeline
Hair Stylist
Self-employeed
03.2020 - Current
Customer Service Representative
LogistiCare
08.2015 - 01.2020
Dietary Aide
Camelback Post Acute Care & Rehabilitation
01.2013 - 04.2015
Century High School
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