Krystiana Portillo
Phoenix
Summary
Reliable and adaptable customer service professional with experience in remote call center operations and security. communicating effectively, de-escalating situations, multitasking, and resolving customer concerns while maintaining a calm, professional demeanor, while working independently. Eager to return to a remote customer service position and deliver exceptional support.
Overview
7
7
years of professional experience
Work History
Security Guard
GardaWorld Security
Phoenix
06.2024 - Current
- Conducted daily security patrols of assigned areas
- Resolved issues promptly and communicated clear information, demonstrating reliability while working with minimal supervision.
- Resolved issues promptly and communicated clear information, demonstrating reliability while working with minimal supervision.
- Delivered professional customer service assistance to staff and visitors, enhancing their experience and ensuring a welcoming environment.
Security Guard
Allied Universal
Phoenix
05.2023 - 08.2024
- Administered first aid per training guidelines to ensure safety and well-being of individuals in need.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Administered first aid when necessary in accordance with training guidelines.
- Completed shift logs and reports to document routine activities, suspicious circumstances, and critical incidents for security oversight.
Coordinator (Remote)
Walmart.com
Phoenix
09.2021 - 07.2023
- Coordinated daily operations for online order fulfillment and customer service to enhance customer satisfaction.
- Managed inventory levels to ensure optimal product availability for online sales, supporting sales targets.
- Facilitated interdepartmental communication to resolve operational issues promptly, minimizing disruptions.
- Resolved customer complaints in a timely manner while upholding company standards.
Lead CSR (Remote)
Best Western International
Tempe
05.2019 - 10.2021
- Coordinated customer accounts and maintained accurate records while resolving issues.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- Collaborated with team members to improve guest satisfaction through effective communication.
- Utilized CRM software to track interactions and sales leads while delivering customer service and technical support via phone, email, live chat, and social media.
Education
Apache Junction High School
Apache Junction, AZSkills
- Attention to detail
- Time management
- Technical proficiency
- Written and verbal communication
- Work ethic
- Adaptability
- CRM software
- Customer relationship management
Timeline
Security Guard
GardaWorld Security
06.2024 - Current
Security Guard
Allied Universal
05.2023 - 08.2024
Coordinator (Remote)
Walmart.com
09.2021 - 07.2023
Lead CSR (Remote)
Best Western International
05.2019 - 10.2021
Apache Junction High School