Krystle Spletter
Mesa,Arizona
Summary
Dynamic professional with extensive experience at Mesa Police Department, excelling in crisis management and training development. Proven ability to enhance team performance through effective mentoring and coaching. Skilled in telephone etiquette and data entry, consistently delivering high-quality service in high-pressure environments while fostering positive relationships and ensuring operational excellence.
Overview
17
17
years of professional experience
Work History
Telecommunicator II/Training Coordinator
Mesa Police Department
01.2022 - Current
- Leveraged radio, telephone and computerized and electronic equipment to enter calls for service for law enforcement, fire or medical assistance units to scene of emergency.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Relayed latest information to first responders via electronic means and telephone calls
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials, competency tests, and written practice tests for 911 Operator and Dispatch training courses.
- Created and oversaw 911 Operator training programs for operations.
- Developed job-specific competencies and performance standards.
- Facilitated in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Store Manager
Starbucks
08.2008 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed different sized teams ranging from 15 - 40 people.
Education
Bachelor of Science - Criminology/Criminal Justice
Arizona State University
Tempe, AZ12-2024
Bachelor of Science - Biology
Arizona State University
Tempe, AZ12-2024
Certificate - Crime Scene Investigation
Phoenix College
Phoenix, AZ12-2021
Skills
- Information gathering
- Call prioritization
- Stress tolerance
- Deescalation
- Law enforcement procedures
- Time management abilities
- Crisis management
- Professionalism
- Training & Development
- Professional demeanor
- Quick thinking
- Analytical skills
- Excellent communication
- Data entry
- Schedule coordination
- Microsoft office
- Interpersonal skills
- Mentoring and coaching
- Active listening
- Organizational skills
- Effective communications
Accomplishments
- 2 time employee of the quarter in the last 3 years.
- Holds 2 Bachelors of Science Degreess
Timeline
Telecommunicator II/Training Coordinator
Mesa Police Department
01.2022 - Current
Store Manager
Starbucks
08.2008 - 06.2022
Bachelor of Science - Criminology/Criminal Justice
Arizona State University
Bachelor of Science - Biology
Arizona State University
Certificate - Crime Scene Investigation
Phoenix College
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