Kwaku Owusu-Brimpong
Customer Service Specialist
Phoenix,Az
Summary
I am a dynamic and heart-centered individual committed to serving and uplifting those around me. I strive to apply my energy selflessly, focusing on how I can contribute to the success and well-being of my team and customers. My approach involves providing support to my colleagues and creating positive, engaging experiences for clients. I am a hardworking team player with a passion for life and a strong willingness to adapt and assist in any capacity needed.
Overview
9
9
years of professional experience
Work History
Amazon
Trifecta Logistics- Amazon
Phoenix, AZ
03.2024 - Current
- Deliver 200-400 packages per shift
- Maintained upbeat, positive attitude in busy, team & & customer focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Assisted Peers to complete routes to adhere to overall team goals
- Documented mileage, deliveries, pickups, customer issues and damages.
Security Guard
Allied Universal Security Services
07.2020 - 02.2024
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Specialist
PetSmart Corporate
05.2018 - 11.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Member of Culture Crew!
- Educated customers on products and services to provides the best experience for Pets & Pet Parents.
- Assist Team members on methods I used to increase my revenue metric.
Team Member
Jamba Juice
12.2015 - 04.2019
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Keep morale of Team high by checking in and supporting where possible
- Adhere to Customer request to provide best dinning experience!
Education
High School Diploma -
E-Institute At Union Hills
Glendale, AZ 12.2018 - 06.2019
Skills
Emotional Intelligence
Fast Learner
Teamwork & Positive Attitude
Critical Thinking
Collaboration
Flexibility
Timeline
Amazon
Trifecta Logistics- Amazon
03.2024 - Current
Security Guard
Allied Universal Security Services
07.2020 - 02.2024
High School Diploma -
E-Institute At Union Hills
12.2018 - 06.2019
Customer Service Specialist
PetSmart Corporate
05.2018 - 11.2021
Team Member
Jamba Juice
12.2015 - 04.2019
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