Kya Hertzog
Tucson
Summary
Enthusiastic and compassionate team player with a naturally uplifting attitude and a strong dedication to supporting others. Known for radiating positivity, adapting quickly to new environments, and thriving in fast-paced work settings. Eager to gain new work experiences, grow professionally, and contribute to a positive and collaborative workplace culture.
Overview
4
4
years of professional experience
Work History
Barista
Black Rock Coffee Bar
Tucson
05.2025 - Current
- Engaged with customers to provide exceptional service and support.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated espresso machines and other equipment efficiently.
- Trained new baristas on standard operating procedures and techniques.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Professional Nanny
Trusting Connections
Tucson
09.2024 - Current
- Monitored children's behavior, health, and well-being, focusing on their physical, emotional, and mental development.
- Ensured physical and social well-being of each child.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Supported children's development through active engagement in after-school sports and homework.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Engaged in meaningful conversations with the children about their day and feelings.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Led hands-on activities consistent with child's interests and skills.
- Read stories to the children before nap time or bedtime each night.
- Took children to and from school and extra-curricular activities.
- Kept detailed records of daily activities including meals served, naps taken, outings attended.
- Prepared nutritious meals to ensure children's healthy eating habits.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Fostered lasting relationships with families through open communication and constructive feedback.
- Supervised outdoor playtime ensuring safety at all times.
Daycare Play Expert
Timeless Play
09.2024 - Current
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Developed and implemented lesson plans and activities for children of various ages.
- Facilitated group activities to promote teamwork and social skills among children.
- Read stories and led educational games to stimulate interest in learning.
- Fostered creative thinking through art projects, storytelling, and music appreciation activities, enriching children's imaginative skills.
- Established safety protocols and maintained a hazard-free environment, ensuring children's security and well-being.
- Provided a safe, secure and nurturing environment for the children.
- Planned and provided nutritious meals and snacks following dietary guidelines, promoting healthy eating habits among children.
- Participated in staff meetings and professional development workshops.
Shift Leader
Dairy Queen
Tucson
11.2022 - 07.2024
- Collaborated with management to establish performance goals and track progress towards achieving them.
- Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors to ensure a safe and sanitary environment for customers and staff.
- Delivered excellent service and attentiveness to customers during face-to-face interactions and phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Checked orders for quality and completeness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Ironwood Ridge High-school
Oro Valley,Az 05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Organizational skills
- Dependable and responsible
- Flexible and adaptable
- Calm under pressure
- Effective communication
- Teamwork collaboration
- Teamwork and collaboration
- Positive demeanor
- Communication
Timeline
Barista
Black Rock Coffee Bar
05.2025 - Current
Professional Nanny
Trusting Connections
09.2024 - Current
Daycare Play Expert
Timeless Play
09.2024 - Current
Shift Leader
Dairy Queen
11.2022 - 07.2024
High School Diploma -
Ironwood Ridge High-school