Kyla Williams
Phoenix,AZ
Summary
Dynamic and motivated professional with extensive experience at Amazon, problem solving, and being a learning ambassador. Proven track record in processing customer returns and optimizing inventory management.
Overview
5
5
years of professional experience
Work History
Customer Returns Processor
Amazon
05.2025 - Current
- Processed customer returns efficiently, ensuring accurate documentation and timely handling of items.
- Utilized scanning systems for tracking returned merchandise, improving accuracy in data entry.
- Conducted quality checks on returned items to determine restock eligibility and condition status.
Problem Solver Stow Department & ICQA
Amazon
04.2023 - 05.2025
- Resolved defects in containers that have been put aside during the Stow process, utilizing the Sideline Application to return items to a stowable condition by: Added virtual inventory, Printed ASINs, Moved items, Processed damages.
- Maintained organization and safety standards in the Problem Solve area by: Ensured all cage locations are properly Area Organization (AO) labeled, Returned problem-solved items to appropriate stow queues only when cages are maximally utilized.
- Conducted simple bin counts, counting all the items in each bin.
Learning Ambassador & Pack Associate
Amazon
12.2020 - 04.2023
- Facilitated onboarding programs for new hires, ensuring smooth integration into teams.
- Collaborated with leadership to identify training needs and optimize learning initiatives.
- Processed customer orders by collecting items from totes, selecting appropriate packaging, and ensuring products are properly packed according to established quality standards while maintaining productivity targets.
- Adhered to quality control procedures by verifying item accuracy, addressing defects, and ensuring packages are correctly labeled before sending them to SLAM, while maintaining good standing with no Written Warnings for Quality or Productivity.
Customer Returns Associate & Process Guide
Amazon
02.2020 - 12.2020
- Processed customer returns efficiently, ensuring accurate documentation and adherence to company policies.
- Assisted Process Assistants (PAs) in completing operational tasks including labor moves and communication with AAs, while providing training to associates to ensure proper execution of department processes.
- Owned a valley supporting a team of up to 10 associates.
Education
Associate of Science - General Studies
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Homeschool
Skills
- Problem-solving
- Fast Learner
- Motivated
- Workplace Safety
- Teamwork and collaboration
Languages
Sign Language
Native or Bilingual
Timeline
Customer Returns Processor
Amazon
05.2025 - Current
Problem Solver Stow Department & ICQA
Amazon
04.2023 - 05.2025
Learning Ambassador & Pack Associate
Amazon
12.2020 - 04.2023
Customer Returns Associate & Process Guide
Amazon
02.2020 - 12.2020
Associate of Science - General Studies
Central New Mexico Community College
High School Diploma -
Homeschool
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