Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Fletcher

Mesa

Summary

Detail-oriented and results-driven professional with demonstrated abilities to effectively prioritize in a high pressure environment. Exceptional written and oral communications skills, interpersonal skills with a focus on rapport-building and significant strengths in providing the highest quality of customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Senior Analyst Network Engineering Operations

CVS/Caremark
12.2021 - Current
  • Responsible for servicing the entire company and IT department.
  • Working with Trade Partners to achieve network connections for CVS.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Resolved malfunctions with systems and programs through troubleshooting and working with appropriate trade partners.
  • Monitoring Teamtrack and ServiceNow ticketing systems for new service requests.
  • Open and create change tickets weekly for work scheduled to be completed through ServiceNow system.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Reviewed technical work of consultants and third-party support providers.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Investigated system issues and worked with trade partners to reduce downtime.

IT Operations Analyst

CVS/Caremark
01.2016 - 12.2021
  • Responsible for servicing the entire company and IT department.
  • Working with Trade Partners to achieve network connections for CVS.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Monitoring Teamtrack and ServiceNow ticketing systems for new service requests.
  • Open and create change tickets weekly for work scheduled to be completed through ServiceNow system.
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Reviewed technical work of consultants and third-party support providers.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.

Data Center Operations Technician

CVS/Caremark
10.2008 - 01.2016
  • Maintain a continued focus on the highest quality customer service, satisfaction, and zero defects
  • Responsible for media handling, print operations, system monitoring, and documentation
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Accepted tasks and documented status using ticketing system, time reports and email.

Merchandise Associate

Sports Authority
02.2007 - 06.2009
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Updated pricing and signage to complete product displays and educate customers
  • Answered customer questions regarding store merchandise, department information and pricing
  • Transported merchandise to sales floor and restocked shelves, racks and bins
  • Inspected merchandise for quality and arranged proper display location on floor
  • Monitored and analyzed sales records and consumer purchasing trends.

Education

No Degree | Business -

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Desert Mountain High School
Scottsdale, AZ
05.2007

Skills

  • Customer Service
  • Detailed Oriented
  • Performance Optimization
  • Bookkeeping
  • Flexible & Adaptable
  • MS Office
  • Computer proficiency
  • Data Entry
  • Building Rapport
  • Problem-Solving Abilities
  • Time Management
  • MS Excel

Timeline

Senior Analyst Network Engineering Operations

CVS/Caremark
12.2021 - Current

IT Operations Analyst

CVS/Caremark
01.2016 - 12.2021

Data Center Operations Technician

CVS/Caremark
10.2008 - 01.2016

Merchandise Associate

Sports Authority
02.2007 - 06.2009

No Degree | Business -

Maricopa Community Colleges - Scottsdale Community College

High School Diploma -

Desert Mountain High School

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Kyle Fletcher