Kyle Greves
Gilbert
Summary
Dynamic and performance-oriented professional with a strong foundation in digital marketing, finance, and analytical research. Known for being personable, adaptable, and level-headed, I excel in both autonomous and collaborative team environments. I pride myself in having a student mentality, committed to excellence with the drive to constantly gain knowledge and expand my skill set. Seeking an entry-level marketing role where I can apply my innovative, creative, and strategic thinking to solve complex challenges and drive impactful results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative II
TruWest Credit Union
11.2023 - Current
- Maintain in-depth knowledge and a deep understanding of TruWest’s products and services to effectively meet and exceed member needs
- Deliver exceptional customer service to members, ensuring a positive and personalized experience
- Open new membership deposit accounts while promoting TruWest’s full range of products and services, including referrals to investment and mortgage products
- Assist with enrollments of digital banking, thoroughly explaining the features and services and assisting with technical issues
- Identify and capitalize on cross-selling opportunities with both new and existing members to enhance their financial well-being
- Achieved a financial service center record with 70 successful cross-selling referrals in April 2024, recognized for outstanding performance and dedication
- Excel in a fast-paced, unpredictable environment, resolving complex member issues with efficiency
- Support all aspects of branch operations, including opening/closing procedures, collaborating with underwriters, and loan processors
- Complete applications for auto loans, credit cards, and personal lines of credit, while ensure accuracy and compliance by meticulously verifying application details and adhering to policies and procedures
Research and Development Technician
Guerra Technologies
03.2017 - 08.2019
- Performed STRIFE testing using proprietary software on over 25,000 semiconductor parts to successfully meet quarterly production schedules for on-time product release
- Utilized specialized documented quality standards to evaluate and prove device reliability
- Summarized test data using Excel and PowerPoint to satisfy requirements
- Documented suggested improvements for lab workflow to continually improve efficiency resulting in faster testing turn-around times
- Maintained lab equipment and reported safety issues to ensure safety records are complete for audit purposes
Sales and Marketing Specialist
Insane Ink
08.2016 - 06.2017
- Worked as part of a business team to produce unique and affordable t-shirts for various non-profit clubs and organizations
- Created and presented business reports containing potential leads, generated sales, and future goals
- Represented company at a convention display booth
- Designed customized logos and graphics based on customer information gathered from the sales and marketing team
Education
Bachelor of Science - Business Administration (Marketing)
San Jose State University
San Jose, CA12-2021
Skills
- Microsoft Office Suite
- Collaborative Problem Solving
- Social Media Marketing
- Data Research and Analysis
- Customer Relationship Management
- Trustworthy and Dependable
- Written and Verbal Communication
- Time Management
- Detail-Oriented Creative Thinking
- Credit Union Knowledge
Certification
- Google: Search Ads
- LinkedIn Learning: Excel Essential Training and Skill Assessment, PowerPoint Essential Training and Skill Assessment, Advanced Product Marketing, Emotional Intelligence
- Hootsuite: Social Media Marketing, Platform Certification
- HubSpot: Email Marketing, Inbound Marketing
Timeline
Member Service Representative II
TruWest Credit Union
11.2023 - Current
Research and Development Technician
Guerra Technologies
03.2017 - 08.2019
Sales and Marketing Specialist
Insane Ink
08.2016 - 06.2017
Bachelor of Science - Business Administration (Marketing)
San Jose State University
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