Kyle Horton
Surprise
Summary
Dedicated employee bringing top-notch skills in oral and written communication, active listening and working with various team members to problem solve. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Sunstates Security
01.2026 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols every 4 hours to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Unarmed Security Guard
Palamerican Security
06.2025 - 01.2026
- Completed full building and grounds patrols every 4 hours to spot and investigate concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Unarmed Security Guard
Anderson Security
09.2023 - 06.2025
- Completed full building and grounds patrols every 4 hours to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Investigated suspicious activities and persons to maintain security of premises.
Cable Technician
CDIS, Inc.
03.2023 - 09.2023
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Provided training on use, troubleshooting, and calibration of equipment.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Courier
FedEx
01.2021 - 02.2023
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Customer Service Representative
24-7 Intouch
04.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Fleet Coordinator
Climate Pro LLC
03.2019 - 04.2020
- Proactively identified and solved complex problems that impacted management and business direction.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Education
High School Diploma -
Skills
- Premises patrol
- Alarm investigation
- First aid administration
- Incident reporting
- Report writing
- Situational awareness
- CCTV monitoring
Certification
- CPR, Red Cross Training - 2 years
- Guard License - 3 years
Timeline
Unarmed Security Guard
Sunstates Security
01.2026 - Current
Unarmed Security Guard
Palamerican Security
06.2025 - 01.2026
Unarmed Security Guard
Anderson Security
09.2023 - 06.2025
Cable Technician
CDIS, Inc.
03.2023 - 09.2023
Courier
FedEx
01.2021 - 02.2023
Customer Service Representative
24-7 Intouch
04.2020 - 01.2021
Fleet Coordinator
Climate Pro LLC
03.2019 - 04.2020