Kyle Jordon
Phoenix
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Extremely quick learner after completing bachelor's degree in Computer Science while learning multiple computer languages such as C#, Java, and Python. Projects that were worked on during my academic career include the following:
- Creating a Prototype Escape Room using an Oculus Rift and the Unity Game Engine
- Demonstrated Machine Learning Algorithms by creating a program for a remote controlled bot to traverse a maze using it's surroundings.
- Created Prototype Android Applications by using Object-Oriented Programming principles with Java.
Overview
10
10
years of professional experience
Work History
Claims Intake Coordinator
Stealth Partner Group
02.2025 - Current
- Assisted in processing patient intake forms to ensure accurate data entry.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Acted as Center of Communication between our Claims Department and Medical Providers / Brokers in terms of managing claims for different employer groups
- Effectively Multi-tasking between directly assisting claims analysts with obtaining reporting and general administrative duties such as managing file servers handling physical checks for claims
Digital Communications Advocate
Carvana LLC
05.2024 - 10.2024
- Communicated with customers via chat regarding registration needs that were requested by Registration Specialists.
Created Follow-Ups with customers to ensure that requirements were met to help process registration for their vehicle in a timely manner. - Created SOP's to establish answers for difficult questions that our customers have in the moment of chatting with them.
- Participated in weekly meetings discussing how to improve efficiency in providing our customers the clarity they deserve in a timely manner.
- Essential Duty - Help customers understand the registration process in a state-by-state cadence on a deeper level in order to de-escalate customer's reactions to the registration process.
Registration Specialist
Carvana LLC
11.2021 - 05.2024
- Verified each registration document for each vehicle sold to ensure information was correct for vendor to process registration for out customers.
- Communicated with Vendors in multiple states across the United States to review requirements that need to be met to register each vehicle.
- Created SOP's for standardized procedures on how to process registration for multiple states.
- Helped organize in weekly meetings on how to improve on productions and accuracy within the department.
- Handled shipping of registration packets to be delivered to our vendor for processing.
Event Sales Administrator
TopGolf
06.2019 - 11.2021
- Coordinated sales order processing and inventory management to streamline operations.
- Assisted in developing promotional materials to enhance customer engagement and drive sales.
- Executed daily administrative tasks, ensuring timely responses to client inquiries and support requests.
- Generated Banquet Event Orders for operations team that shows details for every event held at venue.
- Supported sales team by handling clerical needs and answering phone calls for potential clients.
- Contributed to efficient operations by managing smooth data entry for all new orders, product changes, and customer account updates.
Assistant Manager
AZ Airtime LLC
01.2016 - 01.2020
- Supported recruiting, training, and professional development efforts.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported senior managers with day-to-day operational requirements.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
Education
Bachelor of Science - Computer Science
Grand Canyon University
Phoenix, AZ05-2020
Associate of Science - Information Technology
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2018
Skills
- Quality assurance
- Workflow optimization
- Documentation and control
- Database administration
- Critical thinking
- Microsoft Excel
- Customer service
Timeline
Claims Intake Coordinator
Stealth Partner Group
02.2025 - Current
Digital Communications Advocate
Carvana LLC
05.2024 - 10.2024
Registration Specialist
Carvana LLC
11.2021 - 05.2024
Event Sales Administrator
TopGolf
06.2019 - 11.2021
Assistant Manager
AZ Airtime LLC
01.2016 - 01.2020
Bachelor of Science - Computer Science
Grand Canyon University
Associate of Science - Information Technology
Maricopa Community Colleges, Scottsdale Community College