Kyle Vanderstaay
Tucson
Summary
Results-driven manager specializing in team leadership and customer satisfaction. Demonstrated success in enhancing productivity and efficiency through strategic communication and comprehensive training programs. Dedicated to fostering employee development and ensuring operational excellence in dynamic environments.
Overview
17
17
years of professional experience
Work History
Recovery Specialist
Citibank, NA
Tucson
01.2025 - 03.2026
- Managed customer accounts to ensure timely payments and reduce delinquencies.
- Communicated with clients via phone and email regarding outstanding balances.
- Negotiated payment plans with customers to facilitate debt recovery.
- Documented account notes accurately in the collections database system.
- Maintained compliance with industry regulations and company policies during collections processes.
Closing Team Leader
Target
Tucson
07.2020 - 01.2025
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Counted, sorted and stacked finished pieces for easy access.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Interviewed, hired and trained new quality customer service representatives.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Retail Store Manager
GameStop
Tucson
08.2013 - 07.2020
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Created weekly schedules for employees.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Mortgage Loan Originator
Citibank
Tucson
03.2009 - 03.2013
- Reviewed and verified applications and paperwork for accuracy to ensure compliance with lending standards.
- Prepared and submitted applications to credit analysts for assessment and approval.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Negotiated payment plans for customers with delinquent loans to facilitate timely resolution and retention.
Education
High School Diploma -
Corona High School
Corona, CA06-2006
Skills
- Case management
- Customer retention
- Customer service focus
- Conflict resolution
- Data analysis
- Risk assessment
- Performance improvements
- Schedule management
- Inventory management
- Profit and loss accountability
- Team building
- Employee development
- Friendly and outgoing
Timeline
Recovery Specialist
Citibank, NA
01.2025 - 03.2026
Closing Team Leader
Target
07.2020 - 01.2025
Retail Store Manager
GameStop
08.2013 - 07.2020
Mortgage Loan Originator
Citibank
03.2009 - 03.2013
High School Diploma -
Corona High School