Kylee Leddy
Phoenix
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Operations Manager/Truck Dispatcher
EmployBridge
01.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Dispatcher
SECURE TRANSPORTATION
08.2023 - 01.2025
- Keep drivers training and certifications up to date.
- Create daily scheduling and coordination of transportation.
- Ensure that drivers have all necessary information for their next-day schedules.
- Prints the schedules the day before so they are ready in the morning.
- Assess the next day's resources and forecast potential problems.
- Determine if any trips need to be conducted by a partner.
- Re-arrange the schedule and drivers as needed to ensure proper coverage.
- Act as backup driver in the event drivers call out or are unavailable for coverage.
- Conduct drivers' quarterly meetings and Safety meetings.
- Fills in or assists the Trans. Manager as needed.
- Vehicles safety and maintenance inspections.
- Conduct / Monitor drivers' performance evaluations.
- To be completed annually or as needed due to disciplinary action.
- Frequent and Random field spot checks / Affiliates vehicle and Drivers.
- Conduct Accident / Injury investigations and reporting.
- Address and resolve drivers' personnel issues; Address disciplinary issues.
- Utilize the Discussion Log to document any disciplinary actions.
- Enforcement of Company's procedures and policies.
- Will provide verbal and written warnings.
- Interact closely with the senior center staff resolving concerns as they arise
- Works cooperatively and professionally with Center staff.
- Attend all required meetings in the absence of the Transportation Manager.
- Manage and maintain a fleet of lift vans, A.D.A accessible mini buses ambulatory vehicles.
- Data entry into a FileMaker based system.
- Act as back up coverage for the Transportation Manager.
Customer Service
FIRE ON GLASS
10.2019 - 08.2023
- Provided excellent customer service for a fireplace glass company.
- Resolved customer complaints and issues while advocating for the customer.
- Order management through Shopify system.
Remodel Associate
TARGET
06.2019 - 10.2019
- Checked contractors in and verified documents, point of sale, Stocked shelves and made sure merchandise was presentable, Verify accuracy of pricing and location
Beauty Associate
TARGET
09.2018 - 06.2019
- Point of sale, Customer Service, Fulfilling customer expectations, upselling products
Copy Center Associate
STAPLES
09.2013 - 06.2014
- Fulfilled orders in a timely manner, Problem solving, Communication skills, Customer service, Business computer usage
Salon Associate
ITAN
06.2012 - 07.2013
- Point of sale, Customer Service, Cleaning and stocking, Upselling products, Organized shelves for potential sales
Education
Bartender -
ABC Bartending School
10.2023
Cosmetologist - undefined
Paul Mitchell The School-Cosmetology
08.2014
High School Diploma - undefined
Temescal Canyon High School
01.2010
Bachelor of Science - Communications
University of Phoenix
Tempe, AZ01-2028
Skills
- Customer service and communication skills
- Commercial awareness
- Working under pressure
- Working in a busy team
- Time management
- Initiative
- Responsibility
- Problem Solving
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Strategic planning
- Onboarding and orientation
Timeline
Operations Manager/Truck Dispatcher
EmployBridge
01.2025 - Current
Dispatcher
SECURE TRANSPORTATION
08.2023 - 01.2025
Customer Service
FIRE ON GLASS
10.2019 - 08.2023
Remodel Associate
TARGET
06.2019 - 10.2019
Beauty Associate
TARGET
09.2018 - 06.2019
Copy Center Associate
STAPLES
09.2013 - 06.2014
Salon Associate
ITAN
06.2012 - 07.2013
Cosmetologist - undefined
Paul Mitchell The School-Cosmetology
High School Diploma - undefined
Temescal Canyon High School
Bartender -
ABC Bartending School
Bachelor of Science - Communications
University of Phoenix
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