Kylee Taylor
Mesa
Summary
Dedicated and personable Medical Assistant with a strong background in health care, customer service, and leadership. Skilled at balancing administrative and clinical responsibilities to ensure exceptional patient care and satisfaction. Experienced in patient interaction, prior authorizations, and medical terminology, with proven adaptability in fast-paced environments. Known for being proactive, detail-oriented, and dependable, with the ability to multitask while maintaining compassion and professionalism. Seeking to leverage strong interpersonal and technical skills in a medical or clinical setting to support quality patient outcomes.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Foothills Neurology
07.2021 - Current
- Communicated effectively with patients to verify information, assess needs, and record medical history.
- Processed prior authorization requests for medications, medical services, and procedures efficiently.
- Demonstrated proficiency in patient intake, including medical histories, vital signs, administering injections, and diagnostic procedures.
- Assisted in managing appointment scheduling, follow-up, and patient flow.
- Maintained and sanitized examination rooms to ensure a safe environment.
- Provided front office support by answering calls and addressing patient questions.
Assistant Manager
Oil Buddy
02.2018 - 06.2021
- Directed daily operations, ensuring efficiency, and high-quality customer service.
- Supervised and trained team members, promoting service excellence, and compliance with company standards.
- Strengthened customer loyalty by building rapport and resolving issues effectively.
- Partnered with the store manager to create strategies that increased sales and profitability.
Bartender
O'kelley's Sports Bar and Grill
06.2013 - 10.2017
- Delivered excellent customer service with a personable and professional demeanor.
- Processed orders quickly and accurately, while maintaining a welcoming atmosphere.
- Trained new staff in food handling, sanitation, and customer interaction.
- Ensured compliance with food safety regulations, and maintained a clean, organized environment.
Respite Care Provider
Smiles For Special Needs
01.2012 - 05.2013
- Fostered independence in disables individuals while closely monitoring safety and comfort at all times.
- Administered medications as directed, and assisted with daily living activities.
- Built strong, trusting relationships with patients and families.
- Promoted a clean, organized, and safe living environment.
Education
Medical Assisting With Phlebotomy
Arizona College of Nursing
Mesa07-2021
General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2013
High School Diploma -
Hamilton High School
Chandler, AZ06-2011
Skills
- HIPAA compliance
- Patient care and advocacy
- Medical terminology
- Prior authorizations
- Proficiency with EMR (athenahealth)
- Patient scheduling and follow-up
- Healthcare compliance
- Problem solving and adaptability
- CPR certified
Timeline
Medical Assistant
Foothills Neurology
07.2021 - Current
Assistant Manager
Oil Buddy
02.2018 - 06.2021
Bartender
O'kelley's Sports Bar and Grill
06.2013 - 10.2017
Respite Care Provider
Smiles For Special Needs
01.2012 - 05.2013
Medical Assisting With Phlebotomy
Arizona College of Nursing
General Studies
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Hamilton High School
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