Kyler Wade
Scottsdale
Summary
Motivated and client-focused professional with over 8 years of experience delivering exceptional customer service in hospitality, retail, and banking environments. Proven ability to build positive client relationships, drive sales, and maintain smooth operations in fast paced, high volume settings. Recognized for strong leadership, problem solving skills, and the ability to remain composed and solutions oriented under pressure. Passionate about providing outstanding client experiences and supporting team success. Seeking to leverage my hands-on operational experience and customer first mindset in a client services or banking role.
Overview
9
9
years of professional experience
Work History
Client Services Specialist
Silicon Valley Bank
Scottsdale, AZ
01.2026 - Current
- Delivered high-quality client support by promptly answering inbound calls and resolving inquiries related to account management, security, and banking transactions
- Assisted clients with account access, password resets, and troubleshooting login issues to ensure uninterrupted access to banking services
- Guided clients through various banking transactions, including check processing, ACH transfers, wire transfers, and payment tracking
- Maintained strict account security protocols while educating clients on best practices for fraud prevention and data protection
- Proactively monitored and tracked client payments, wires, and account activity to ensure timely processing and accuracy
- Built and maintained strong client relationships by providing clear, professional communication and personalized support in a fast-paced banking environment
Shift Lead Manager
Trevor's Liquor
Scottsdale, AZ
01.2024 - 2026
- Led a team of cashiers, merchandisers, and sales associates in a high-volume retail liquor store, ensuring excellent operational execution and customer service standards
- Drove sales performance by tracking daily sales reports, monitoring key metrics, and contributing to the development of sales goals and projections
- Delivered exceptional customer service by educating guests on product selections and providing personalized recommendations for wine, beer, and spirits
- Focused on upselling and cross-selling techniques to maximize revenue and increase average transaction value
- Managed all cash handling procedures, including daily cash reconciliation, drawer accuracy, and bank deposits while maintaining 100% compliance with financial controls
- Created a welcoming store environment through genuine hospitality and professional guest engagement, resulting in positive customer experiences and repeat business
Sales Associate
Majestic Marketplace
Flagstaff, AZ
01.2024 - 01.2025
- Provided excellent frontline customer service as a Cashier in a busy retail liquor store, greeting customers and delivering personalized recommendations to drive sales of liquor, beer, and wine
- Utilized upselling and cross-selling techniques to increase average transaction value and maximize revenue
- Processed customer transactions accurately while handling cash, credit, and debit payments with strong attention to detail
- Performed end-of-shift closing procedures, including cash counting, reconciliation, and drawer balancing
- Maintained store standards through consistent stocking, merchandising, and general upkeep of the sales floor
- Conducted age verification and ID checks in compliance with Arizona liquor laws and company policies
Server
Pita Jungle
Scottsdale, AZ
01.2022 - 01.2023
- Delivered exceptional front-of-house service as the primary point of contact for guests in a fast-paced restaurant environment, consistently maintaining high levels of guest satisfaction
- Excelled in high-volume, high-pressure situations by remaining calm and composed while efficiently managing multiple tables and guest needs
- Accurately took guest orders and utilized the Aloha POS system to process orders, payments, and modifications with speed and precision
- Built positive guest experiences through attentive service, strong communication, and proactive problem resolution
- Collaborated effectively with kitchen and front-of-house teams to ensure smooth operations and timely service during peak hours
Food Runner/ Expo
EVO Old Town
Scottsdale, AZ
01.2020 - 01.2022
- Executed fast and accurate food delivery as Food Runner and Expo in a high-volume restaurant, ensuring all orders reached guests promptly and at the correct temperature
- Managed and organized incoming tickets and orders to coordinate smooth communication between front-of-house (FOH) and back-of-house (BOH) teams
- Prepared tables for multiple courses while maintaining high standards of cleanliness and presentation throughout service
- Facilitated clear and timely verbal communication between kitchen staff and servers to minimize errors and optimize service flow
- Demonstrated strong multitasking abilities in a fast-paced, high-pressure environment while upholding excellent attention to detail and guest satisfaction
Line Worker
Koi Poke
Scottsdale, AZ
01.2017 - 01.2018
- Served as a Line Worker and Team Member in a high-volume quick-service restaurant, specializing in the efficient preparation and customization of poke bowls
- Delivered friendly and attentive customer service by greeting guests, taking orders, and providing menu recommendations in a fast-paced environment
- Accurately processed payments and handled cash and electronic transactions using a POS system while maintaining strong cash handling accuracy
- Maintained exceptional cleanliness and organization throughout the line, dining area, and workstations to uphold food safety and presentation standards
- Effectively managed multiple tasks including bowl assembly, guest service, and station restocking during peak service periods
- Contributed to positive team dynamics and smooth operations in a collaborative, high-energy setting
Education
Hospitality & Management Courses -
Northern Arizona University
Flagstaff, AZAssociate of Arts -
Scottsdale Community College
Scottsdale2023
Skills
- Customer Service Excellence & Client Support
- Banking Operations & Client Account Management
- ACH Transfers, Wire Processing, and Payment Tracking
- Account Security & Fraud Prevention
- Client Onboarding & Troubleshooting
- Sales & Upselling
- Cash Handling & Transaction Processing
- Strong Verbal Communication & De-escalation
- Hospitality & Guest Experience
- Team Leadership & Shift Management
- Problem Solving in High-Pressure Environments
LANGUAGES
English
Timeline
Client Services Specialist
Silicon Valley Bank
01.2026 - Current
Shift Lead Manager
Trevor's Liquor
01.2024 - 2026
Sales Associate
Majestic Marketplace
01.2024 - 01.2025
Server
Pita Jungle
01.2022 - 01.2023
Food Runner/ Expo
EVO Old Town
01.2020 - 01.2022
Line Worker
Koi Poke
01.2017 - 01.2018
Hospitality & Management Courses -
Northern Arizona University
Associate of Arts -
Scottsdale Community College