Kylie Breslin

Leadership & Unit Operations

• Recognized as the senior Animal Control Officer within the unit, serving as a lead resource during field operations and providing guidance, field training, mentorship, and support to fellow officers.
• Support daily unit operations by assisting with complex cases, answering procedural questions, and identifying opportunities to improve unit practices.
• Develop, implement, and revise departmental policies, standard operating procedures, forms, workflows, and equipment recommendations to improve efficiency, consistency, professionalism, and officer safety.
• Identify operational challenges and recommend practical solutions to improve officer safety, case handling, efficiency, and the quality of services provided to the community.

Investigations & Enforcement

• Enforce Arizona Revised Statutes, City of Flagstaff ordinances, and departmental policies through patrol, investigations, citations, animal seizures, and emergency response.
• Conduct complex animal cruelty, neglect, bite, dangerous animal, and public safety investigations from initial response through case completion, coordinating with prosecutors and partner agencies when criminal enforcement is appropriate.
• Exercise independent judgment when evaluating complex incidents, determining appropriate enforcement action, and ensuring decisions comply with Arizona law and departmental policy.
• Prepare thorough investigative reports, affidavits, citations, seizure documents, and evidence records used in criminal cases, animal disposition hearings, vicious dog hearings, and court testimony.
• Coordinate investigations and field operations with patrol officers, detectives, police aides, prosecutors, veterinarians, shelters, wildlife agencies, DPS personnel, Sheriff’s Office deputies, and community partners.

Field Operations & Community Engagement

• Safely capture, transport, impound, and handle domestic animals, livestock, and wildlife during routine, emergency, and high-risk incidents while protecting officer and public safety.
• Use sound judgment, adaptability, and problem-solving skills when responding to unusual, complex, or high-risk animal-related incidents.
• Maintain professionalism, accountability, and sound ethical judgment while representing the Animal Control Unit in the field and throughout the community.
• Build positive relationships with residents through professional communication, conflict resolution, public education, responsible pet ownership outreach, and compassionate problem-solving.

• Promoted from Animal Care Specialist to Adoption Center Manager after three months in recognition of leadership, initiative, and strong job performance.
• Managed daily operations of the adoption center, providing leadership, oversight, and long-range planning to maintain high standards of animal care, customer service, and operational efficiency.
• Supervised, trained, mentored, scheduled, and evaluated staff and volunteers while fostering a collaborative, professional, and safety-focused work environment.
• Developed, implemented, and enforced departmental policies, standard operating procedures, and training programs to ensure consistent operations and compliance with organizational standards.
• Oversaw animal welfare by ensuring proper housing, sanitation, enrichment, behavioral monitoring, and coordination with veterinary staff for medical care.
• Managed animal adoptions, staff training, adoption counseling, and customer interactions while ensuring compliance with organizational policies and Fear Free standards.
• Directed inventory management, budgeting, financial reporting, revenue deposits, supply purchasing, and operational planning to support daily shelter operations.
• Coordinated with veterinary staff, volunteers, off-site adoption partners, and leadership to improve communication, efficiency, and animal outcomes.

• Provided daily care for shelter dogs and cats, including feeding, cleaning, enrichment, behavioral observation, and monitoring animal health and welfare.
• Assisted veterinarians with examinations, vaccinations, basic medical treatments, wound care, emergency first aid, and medication administration.
• Monitored animal behavior to identify illness, injury, stress, and safety concerns, implementing appropriate handling and enrichment techniques to improve welfare.
• Performed animal adoptions and adoption counseling through PetPoint while delivering professional customer service and educating adopters.
• Managed kennel sanitation, inventory, specialized diets, and daily shelter operations while maintaining a clean, safe, and organized environment.
• Selected for promotion to Adoption Center Manager after three months based on strong performance, leadership, and initiative.

• Provided daily care and supervision for a high-volume boarding population of dogs, cats, rodents, and exotic birds.
• Coordinated veterinary care for animals with health issues, ensuring timely treatment and support.
• Maintained clean, sanitary, and organized kennels, boarding areas, and examination rooms, ensuring adherence to disease-prevention and safety protocols.
• Used safe, low-stress handling techniques with anxious or difficult animals and communicated with owners regarding health, behavior, and care concerns.
• Provided front-desk and telephone support by answering questions, explaining services, resolving concerns, and assisting clients, vendors, and visitors.
• Maintained office records, organized documents, monitored supplies, placed purchase orders, and communicated client concerns to management to support daily operations.

• Evaluated client satisfaction and communicated key issues to organizational leaders for timely resolution.
• Utilized problem-solving skills and collaborated with staff to effectively address customer inquiries.
• Responded to all emails and phone calls within 1-2 hours of receiving them, giving Kingsmark Kennels a high level of attention and service.
• Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
• Used problem-solving skills and communication with staff to completely and efficiently respond to customer inquiries.
• Evaluated client satisfaction and alerted organizational leaders to any issues.
• Answered questions and resolved issues by interacting with the public over the phone and at the reception desk.
• Built strong customer relationships by responding quickly, meeting specific needs, and going above and beyond.
• Completed projects on time and on budget for senior management by resolving complex issues.
• Resolved customer issues promptly, contributing to an overall increase in customer satisfaction.

• Customers can expect a safe and clean environment from me.
• Maintained neat and clean cages, kennels, play yards, and grooming areas.
• Contributed to client retention by consistently providing excellent customer service to both clients and pets.
• Make sure that all of my pets get enough exercise (jogging, running, walking, or playing at the dog park).
• Pay attention to the dog's needs and keep owners informed about the pet's whereabouts and activities.
• Was in charge of initiatives to ensure that Canine and Feline animals received the best possible exercise, behavioral support, and daily care.
• Sought veterinary care for sick or injured animals and notified their owners.
• Collected animal waste from walks and disposed of it in trash cans or approved receptacles.
• Provided basic wound care and other medical assistance, collaborating with veterinarians on more complex cases.
• Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact.
• Prepared and administered specialized food formulas to specific animals based on their dietary requirements.
• Used a gentle approach for anxious pets.
• Can accommodate multiple dogs for overnight stays.
• Gave Pills and injected medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.

• Kept pens, stalls, and farm equipment clean and sterilized to support horses welfare.
• Looked over farmland for issues that needed to be addressed, such as broken pipes and broken fences.
• Cleaned stalls, pens, and equipment with appropriate tools for the health of equestrian animals.
• Observed animals and reported any signs of illness to Ranch Owner.
• Was responsible for all aspects of stock care, including grooming, feeding, and medicating.
• Transported animals, feed, and supplies for a smooth and efficient farm operation using tractors, trucks, trailers, forklifts, and various attachments.
• Bathed animals in the appropriate applications to control parasites and promote health.
• Rotated them between grazing areas to ensure that animals had enough access to food.