Summary
Overview
Work History
Education
Skills
Other Involvements
Timeline
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KYLIE GUST

Scottsdale

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Entertainment Coordinator

Casino Arizona
02.2022 - Current
  • Managed budgets for multiple events simultaneously, ensuring cost-effective allocation of resources without compromising quality.
  • Handled last-minute changes internally with professionalism, swiftly implementing backup plans to ensure event success.
  • Fostered long-term partnerships with vendors, buyers, and internal staff by providing personalized support throughout the booking and performance process.

Dining Shift Supervisor

Casino Arizona
05.2019 - 02.2022
  • Organized daily workflow and ensured appropriate staffing of 30+ employees to provide optimal service
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Shift Supervisor

Soaring Eagle Casino and Resort
07.2016 - 05.2018
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Retained customer loyalty by responding to customer inquiries with exceptional service and prompt resolution of concerns.
  • Enhanced business productivity by motivating/training/disciplining upwards of 80 bartenders and servers on established requirements.

Education

B.A.A Recreation, Parks And Leisure Service Administration - Commercial Recreation

Central Michigan University
Mount Pleasant, MI
05.2016

Skills

  • Systems Knowledge: Kronos, Micros, Agilysys, Galaxy, Opera, SWS, Salesforce-Amadeus, Microsoft, Oracle
  • Administrative Oversight
  • Thrives in fast-paced, high volume environments
  • Time Management
  • Cross-functional Collaboration
  • Casino Gaming License
  • Data collection and analysis
  • Vendor Negotiation
  • Budget Planning
  • Event/Project Coordination
  • Process Improvement

Other Involvements

Walt Disney Company

  • Participated in Disney College Program while completing degree at Central Michigan

Country Music Association (2 years)

  • Coordinated with CMAfest event managers to secure volunteer positions for 12 students to fulfill hours for degree requirement.

Marriott International

  • On-call employee for combined 5 years working all departments with a concentration on Front Desk.

Language

  • Actively studying German language.

Timeline

Entertainment Coordinator

Casino Arizona
02.2022 - Current

Dining Shift Supervisor

Casino Arizona
05.2019 - 02.2022

Shift Supervisor

Soaring Eagle Casino and Resort
07.2016 - 05.2018

B.A.A Recreation, Parks And Leisure Service Administration - Commercial Recreation

Central Michigan University

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