Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kymberly Howard

Apache Junction

Summary

Accomplished production planner with several years of experience in providing smooth production operations by managing schedules, inventory and logistics. Talented in collaborating with teams to monitor productivity, review raw material inventory and determine production scheduling. Adept in developing solutions for increasing productivity through a strong understanding of the final product, manufacturing equipment and all aspects of daily operations.

Overview

20
20
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification

Work History

Production Planner I

ASM America
Phoenix
09.2019 - Current
  • Coordinated production schedules to ensure timely material availability.
  • Analyzed inventory levels and adjusted orders to optimize supply chain efficiency.
  • Collaborated with cross-functional teams to resolve production issues promptly.
  • Monitored production timelines and communicated updates to stakeholders effectively.
  • Trained junior planners on best practices in production scheduling and planning tools.
  • Developed and maintained production schedules to meet customer demands.
  • Created and implemented plans for inventory control, material requirements, and production processes.

Warehouse Employee II

ASM America
Phoenix
09.2019 - Current
  • Managed inventory control and organization within warehouse environment.
  • Operated forklifts and pallet jacks for efficient material handling.
  • Conducted quality checks on incoming and outgoing shipments.
  • Collaborated with team members to meet daily operational goals.
  • Maintained cleanliness and safety standards throughout the warehouse.
  • Assisted in training new employees on warehouse procedures.
  • Implemented process improvements to enhance workflow efficiency.
  • Utilized inventory management systems for tracking stock levels.
  • Picked, packed, and shipped customer orders accurately while meeting all deadlines.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Prepared inventory for shipment by attaching tags and labels.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Maintained cleanliness of warehouse area by sweeping, mopping, and disposing of trash daily.
  • Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Compiled, sorted and filed records of product orders, business transactions, and other activities.
  • Performed regular cycle counts to maintain accurate inventory levels at all times.
  • Monitored product inventory levels to support completion of order requests and audits.
  • Verified accuracy of shipping information prior to packing items for shipment.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Stocked shelves with products and organized inventory according to product type.
  • Rotated date-sensitive stock to front of rack and removed outdated inventory.

Customer Service Representative

Florida Tile
Denver
04.2017 - 09.2019
  • Assisted customers with product selection and inquiries regarding tile options.
  • Processed customer orders accurately and efficiently using the company's order management system.
  • Resolved customer complaints by actively listening and providing effective solutions.
  • Collaborated with team members to enhance customer service strategies and workflows.
  • Maintained knowledge of current product offerings and industry trends in flooring materials.
  • Handled cash transactions and processed payments following company protocols.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Implemented innovative methods for streamlining the customer service process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.

Warehouse Manager

Ryan Herco
Denver
05.2014 - 04.2017
  • Managed daily warehouse operations to ensure smooth inventory flow.
  • Coordinated staff schedules to optimize workforce efficiency and coverage.
  • Implemented safety protocols to maintain a secure working environment.
  • Trained new employees on procedures and safety regulations effectively.
  • Oversaw equipment maintenance and repairs to minimize downtime.
  • Monitored stock levels and organized inventory for easy access.
  • Developed workflow processes to enhance productivity and reduce errors.
  • Collaborated with suppliers to manage inbound shipments efficiently.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Communicated regularly with other departments regarding supply chain activities.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Resolved customer complaints related to product quality or delivery issues.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Analyzed data from production reports to identify trends or opportunities for improvement.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Directed investigations to verify and resolve customer or shipper complaints.

Warehouse Manager

IR EPI
Mesa
06.2005 - 05.2014
  • Managed daily warehouse operations to ensure smooth inventory flow.
  • Coordinated staff schedules to optimize workforce efficiency and coverage.
  • Implemented safety protocols to maintain a secure working environment.
  • Oversaw equipment maintenance and repairs to minimize downtime.
  • Trained new employees on procedures and safety regulations effectively.
  • Monitored stock levels and organized inventory for easy access.
  • Developed workflow processes to enhance productivity and reduce errors.
  • Collaborated with suppliers to manage inbound shipments efficiently.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Communicated regularly with other departments regarding supply chain activities.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Drafted policies related to storage space utilization and distribution operations.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Education

Associate of Applied Business - Business

Central Arizona College
Apache Junction, AZ
09.2008 - 05.2011

GED Certificate
Denver, CO

Skills

  • Production scheduling
  • Inventory management
  • Supply chain optimization
  • Material requirements planning
  • Logistics coordination
  • Problem solving
  • Time management
  • Raw materials
  • Adept in [software]
  • Inventory maintenance
  • Managing logistics
  • Team communication
  • Demand forecasting
  • Just-in-time production
  • Production reporting
  • Production and processing
  • Quality control
  • Training and coaching
  • Manufacturing and distribution
  • Scheduling
  • Workflow management
  • Interpersonal communication
  • Multitasking Abilities
  • Organizational skills
  • Multitasking capacity
  • Decision-making
  • Time management abilities
  • Raw material identification
  • Written communication
  • Goal setting
  • Troubleshooting
  • Order processing
  • Project management
  • Warehouse management systems
  • Material resource planning
  • Teamwork and collaboration
  • Shipping and receiving
  • Production coordination
  • Lean manufacturing principles

Certification

  • Fork-Lift certified from 2005 to 2019

Timeline

Production Planner I

ASM America
09.2019 - Current

Warehouse Employee II

ASM America
09.2019 - Current

Customer Service Representative

Florida Tile
04.2017 - 09.2019

Warehouse Manager

Ryan Herco
05.2014 - 04.2017

Associate of Applied Business - Business

Central Arizona College
09.2008 - 05.2011

Warehouse Manager

IR EPI
06.2005 - 05.2014

GED Certificate

Similar Profiles

CREATE PROFILE
Kymberly Howard