Kynia Miley
Scottsdale
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
4
4
years of professional experience
Work History
Lead Barista
Lucky Goat Coffee Co
Atlanta, GA
06.2025 - 04.2026
- Open Cafe to executive standard including handling money, setting up merchandise, preparing for cafe operation and opening hours, etc.
- Prepare drinks and pastries to executive standards while practicing safe and sanitary food and drink handling
- Engaging with incoming customers including taking orders on register, handling cash, and maintaining friendly and respectful conversations and interaction with customers
- Interacted with customers during hectic periods to promote a fun, positive environment
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Cleaned counters, utensils, and seating areas daily
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Operations Manager
Crunch Fitness
Atlanta, GA
06.2024 - 04.2026
- Engaged with team members increasing production quality and quantity to project 100% quota
- Contacted members regarding membership plans, financial policies, etc.
- Managed and enhanced sales to 100% quota and collaborated with leaders to hit production
- Greeted guests at front desk and engaged in pleasant conversations while managing
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors
- Scheduled, coordinated, and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems
- Answered multi-line phone systems and transferred callers to correct department
- Resolved customer issues quickly and notified supervisors immediately when problems escalated
- Completed all tasks in compliance with company policies and procedures
- Completed administrative duties including scheduling staff meetings; social media marketing and management; completed weekly payroll within given budget.
- Conducted regular audits of front desk processes to uphold customer service standards and efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Front Desk Receptionist
Crunch Fitness
Valdosta, GA
04.2022 - 06.2024
- Greeted members and guests with a friendly demeanor to create a welcoming atmosphere.
- Managed multi-line phone systems, efficiently directing calls to appropriate departments and personnel.
- Scheduled appointments and coordinated front desk activities to enhance operational flow.
- Maintained the cleanliness and organization of the front desk area for professional presentation.
- Resolved member inquiries promptly, enhancing overall satisfaction and loyalty within the community.
- Cultivated positive relationships with visitors, encouraging repeat visits and engagement with services.
- Utilized scheduling software to manage appointments, ensuring accuracy and efficiency in bookings.
Server/Hostess/Food Expo
Downtown Social
Valdosta, GA
10.2022 - 10.2023
- Serve customers food and beverages while sustaining friendly and well-mannered body language and service
- Greet incoming customers and introduce business and its qualities
- Distributed food and drinks menus to patrons, arranging linens, silverware and glassware with 4 waitresses; addressed customer queries on food items and recommended top rated dishes. advancing footfall by 50%
- Operated with a POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Adhered health and safety protocols crucial for sustaining safe and sanitary environments for customers and staff
- Explained menu items and suggested options for food allergy concerns
Patient Access Representative
South Georgia Medical Center
Valdosta, GA
07.2022 - 10.2022
- Inspected management of patient information at 2 hospitals, verifying compliance with HIPAA privacy policies; devised internal panel with team of 2 developers, expanding information security by 80%
- Ensured compliance with HIPAA regulations to sustain confidentiality of sensitive patient information during 100% of interactions
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered, increasing processing efficiency by 40%
- Received patient deductibles and copayments and discussed options to satisfy remainder of patient financial obligations
- Monitored and evaluated monthly insurance reimbursement claims, verifying listing of insurance carrier contracts; followed up on problems arising with 6 third party payers, investing claims rejection and eligibility
Education
No Degree - Business Administration
Georgia Military College
Atlanta, GADiploma - undefined
Valdosta High School
05-2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Performance monitoring
- MS office
- Onboarding and orientation
- KPI tracking
- Client relationships
Websites
Timeline
Lead Barista
Lucky Goat Coffee Co
06.2025 - 04.2026
Operations Manager
Crunch Fitness
06.2024 - 04.2026
Server/Hostess/Food Expo
Downtown Social
10.2022 - 10.2023
Patient Access Representative
South Georgia Medical Center
07.2022 - 10.2022
Front Desk Receptionist
Crunch Fitness
04.2022 - 06.2024
Diploma - undefined
Valdosta High School
No Degree - Business Administration
Georgia Military College
AWARDS
Employee of the Month: Crunch Fitness - September 2022
Top Server of the Week: Downtown Social - Two Weeks Standing
HOPE Scholarship Recipient
Dean's List Fall 2021