Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacey Biondo

Phoenix

Summary

Dedicated behavioral health professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate in improving lives of individuals struggling with addiction and other behavioral matters. Attentively works to address individuals unique needs to attain long-term behavioral goals.

Overview

11
11
years of professional experience

Work History

Peer Coach Driver (Lead)

New Freedom
05.2021 - Current
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Transported individuals to appointments, interviews, scheduled court dates and other places necessary to assist the individual in meeting their treatment plan goals.
  • Completed required documentation for continued coverage of services by insurance companies to meet deadlines.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Assisted in recruiting, hiring and training of team members.

Housekeeper

North Mountain Medical And Rehabilitation
02.2020 - 05.2021
  • Trained new housekeepers on all departmental procedures and provided assistance in finding necessary items for cleaning and sanitation.
  • Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Adhered to professional house cleaning checklist.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Slid beds, sofas and medical equipment aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained a clean facility during Covid-19 pandemic while following all CDC guidelines

Debt Consultant

Titan Services
11.2019 - 02.2020
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Calculated clients' available monthly income to meet debt obligations.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.

House Manager

Fountain Hills Recovery
01.2019 - 05.2019
  • Evaluated and screened patients to determine needs and provide necessary support.
  • Promoted positive relations between residents and staff.
  • Managed weekly finances for clients in the home.
  • Enforced policies and safety standards through building and room rounds.
  • Distributed medications to residents.
  • Transported clients to and from meetings, appointments, classes and the grocery store.
  • Picked up new clients and conducted intakes and assessments.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.

Telephone Representative

FLS Connect
01.2018 - 05.2018
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

Server

The Terraces Of Phoenix
05.2015 - 01.2016
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Prepared beverages and filled food orders for customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Crew Member

Taco Bell
04.2014 - 04.2015
  • Processed payments and collected cash payment for order totals.
  • Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
  • Took orders, prepared meals and collected payments.
  • Maintained restaurant using cleaning utensils, chemical cleaning products and protective equipment.
  • Checked and restocked utensils and condiments in appropriate locations for guests.

Education

GED -

Rio Salado College
07.2021

Skills

  • Positive Reinforcement Strategies
  • Skill Development
  • Treatment Documentation
  • Recovery Skills Modeling
  • Alcohol and Substance Abuse
  • Abuse Identification
  • Process implementation
  • Compliance management
  • Training management
  • Crisis intervention
  • Team Training
  • Decision-making
  • Strategic planning
  • Process improvements

Timeline

Peer Coach Driver (Lead)

New Freedom
05.2021 - Current

Housekeeper

North Mountain Medical And Rehabilitation
02.2020 - 05.2021

Debt Consultant

Titan Services
11.2019 - 02.2020

House Manager

Fountain Hills Recovery
01.2019 - 05.2019

Telephone Representative

FLS Connect
01.2018 - 05.2018

Server

The Terraces Of Phoenix
05.2015 - 01.2016

Crew Member

Taco Bell
04.2014 - 04.2015

GED -

Rio Salado College

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Lacey Biondo