Laforest Cannon
Sierra Vista
Summary
Telecommunications professional with extensive experience in installing, maintaining, and troubleshooting complex telecommunication systems. Known for collaborative approach to projects and consistently delivering high-quality results. Reliable and adaptable with strong skills in network configuration and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Agile Defense
04.2024 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
Infrastructure Lead Technician
TekSynap
06.2022 - 04.2024
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Cable Infrastructure Lead
Empower AI
10.2018 - 06.2022
- Managed daily shift operations, ensuring smooth workflow and high-quality service delivery.
- Boosted customer satisfaction through effective communication and timely resolution of issues.
- Established strong rapport with clientele through attentive service which resulted in repeat business.
- Delegated tasks effectively, optimizing team performance while fostering professional growth among employees.
- Coordinated closely with other departments, facilitating seamless integration of services for clients.
- Led migration projects from legacy systems to modern platforms, reducing maintenance costs while enhancing capabilities for endusers.
Education
Associate of Applied Science - Military Intelligence Operations
Cochise College
Sierra Vista, AZ01.2012
Skills
- Fiber Optic Splicing
- Troubleshooting and resolution
- Wireless Networking
- Network Troubleshooting
- Installation and maintenance
- Troubleshooting systems
- Installing equipment
- Telecom Infrastructure
- Documenting activities
- Data cabling installation
- Attention to Detail
- Customer Service
Certification
A+, Network +, MCP
Timeline
Telecommunications Technician
Agile Defense
04.2024 - Current
Infrastructure Lead Technician
TekSynap
06.2022 - 04.2024
Cable Infrastructure Lead
Empower AI
10.2018 - 06.2022
A+, Network +, MCP
Associate of Applied Science - Military Intelligence Operations
Cochise College
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