Laila Chau
Phoenix
Summary
Driven and dedicated student with proven experience in sales and customer service. Skilled in multi-tasking and problem-solving, recognized for exceeding performance goals, solving problems efficiently, and thriving in fast-paced environments. Adaptable, eager to learn, and committed to building a strong work ethic while contributing effectively to future professional opportunities.
Overview
3
3
years of professional experience
Work History
Educator
Lululemon
10.2025 - Current
Educator
Lululemon
04.2023 - 05.2025
- Exceeded sales target by employing strategic selling techniques and building long-lasting relationships with our guests
- Stocked merchandise, arranging products by size and color
- Created a welcoming environment for our guests by engaging in conversations and maintaining the store's cleanliness
- Provide our guests with product knowledge and exceptional customer service
- Inventory counts and restocking backroom with products
- Collaborate to achieve visual standards to promote latest styles and products
- Conduct weekly floor changes, including mannequins and signage's
- Assisted in training new educators on product features and teaching techniques.
Product Promoter
Picture Perfect Promo
03.2024 - Current
- Promoted and marketed beverage products at live events to increase brand awareness and sales
- Engaged directly with consumers, delivering product knowledge and brand messaging to influence purchasing decisions
- Identified and approached target audiences to expand customer reach and maximize engagement opportunities
- Distributed product samples strategically to generate interest, encourage trial, and drive conversions
- Tracked engagement and sales performance during events
Seasonal Selling Associate
NORDSTROM
05.2025 - 09.2025
- Built and maintained strong client relationships both in-store and through a personal client book, driving repeat business and long-term customer loyalty
- Delivered personalized styling recommendations by leveraging customer insights and preferences to influence purchasing decisions
- Provided a high level of customer service in a fast-paced environment, balancing client engagement, merchandising upkeep, and operational responsibilities
- Executed visual merchandising strategies in alignment with brand standards, enhancing product presentation and in-store experience
- Applied consultative selling techniques to drive revenue and strengthen client relationships in a high-performance retail environment
- Managed an individual biweekly sales goal ranging from $20,000–$28,000, demonstrating accountability and goal-oriented performance
Education
Associate of Applied Science - Marketing Management
Bellevue College
12.2025
High School Diploma - undefined
Auburn Mountainview HS
01.2021
Skills
- Adaptability: Thrived in fast-paced environments while managing shifting priorities and maintaining accuracy
- Administrative & Operational Support: Handled POS transactions, cash handling, and daily store operations with attention to detail
- Customer & Team Communication: Communicated effectively with customers and team members to ensure positive experiences and smooth workflow
- Goal Orientation: Consistently worked toward performance and operational targets in a high-volume environment
- Training Support: Assisted in onboarding new hires by demonstrating processes and service standards
- Organization & Prioritization: Managed multiple responsibilities while maintaining efficiency and accuracy
Accomplishments
- Lead in credit card sales/customer loyalty
- Achieved a positive performance evaluation (March 2024)
- MAST Class 13 permit (March 2024)
- People’s choice awards (Feb. 2025)
Timeline
Educator
Lululemon
10.2025 - Current
Seasonal Selling Associate
NORDSTROM
05.2025 - 09.2025
Product Promoter
Picture Perfect Promo
03.2024 - Current
Educator
Lululemon
04.2023 - 05.2025
High School Diploma - undefined
Auburn Mountainview HS
Associate of Applied Science - Marketing Management
Bellevue College