Laila Lyles
Mesa
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Courtyard by Marriott. Proven ability to enhance guest satisfaction and streamline operations. Skilled in data entry and problem-solving, consistently achieving high performance in fast-paced environments while fostering team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Courtyard by Marriott
Chicago
02.2025 - 06.2025
- Managed front desk operations, directing high-volume inquiries with efficiency and professionalism.
- Coordinated guest services and resolved issues, improving satisfaction scores and guest retention.
- Maintained organized systems to streamline check-in processes and team communication.
Sales Associate (Seasonal)
ZARA
Scottsdale
12.2024 - 01.2025
- Delivered personalized customer support, consistently achieving high sales performance.
- Assisted in developing merchandise displays, increasing customer engagement and store traffic.
- Balanced competing priorities during peak shopping periods while maintaining accuracy in POS transactions.
Sales Associate
Forever 21
Chandler
02.2023 - 08.2023
- Supported daily retail operations including transactions, inventory, and customer service.
- Partnered with management to improve floor organization, enhancing shopping flow and efficiency.
Barista
Starbucks
Tempe
10.2022 - 03.2023
- Processed high-volume transactions while maintaining quality standards and compliance.
- Trained in efficiency under pressure, balancing speed with accuracy in a team-driven environment.
Sales Associate
Champs Sports
01.2021 - 01.2022
- Maintained store appearance by organizing merchandise and restocking shelves.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
Cashier
Walmart
01.2019 - 01.2022
- Operated cash register and processed customer transactions accurately.
- Handled cash, credit, and electronic payments securely and efficiently.
- Managed returns and exchanges according to store policies and procedures.
Education
Bachelor of Science - Business Health
Arizona State University
Tempe, AZ05.2026
High School Diploma -
McClintock High School
Tempe, AZ05.2023
Certificate in Esthetics -
EVIT Institute of Technology
Mesa, AZ05.2022
Skills
- Business communication
- Customer relationship management
- Data entry and transaction accuracy
- Point of sale and financial transactions
- Team collaboration
- Problem solving
- Time management
- Microsoft Office Suite proficiency
- Organizational efficiency
- Leadership skills
- Training and support
Personal Information
Work Permit: Authorized to work in the U.S.
Certification
- Esthetician
Affiliations
- Black Student Union (BSU)
Timeline
Front Desk Receptionist
Courtyard by Marriott
02.2025 - 06.2025
Sales Associate (Seasonal)
ZARA
12.2024 - 01.2025
Sales Associate
Forever 21
02.2023 - 08.2023
Barista
Starbucks
10.2022 - 03.2023
Sales Associate
Champs Sports
01.2021 - 01.2022
Cashier
Walmart
01.2019 - 01.2022
Bachelor of Science - Business Health
Arizona State University
High School Diploma -
McClintock High School
Certificate in Esthetics -
EVIT Institute of Technology