Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Affiliations
Timeline
Generic

Laila Lyles

Mesa

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Courtyard by Marriott. Proven ability to enhance guest satisfaction and streamline operations. Skilled in data entry and problem-solving, consistently achieving high performance in fast-paced environments while fostering team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Courtyard by Marriott
Chicago
02.2025 - 06.2025
  • Managed front desk operations, directing high-volume inquiries with efficiency and professionalism.
  • Coordinated guest services and resolved issues, improving satisfaction scores and guest retention.
  • Maintained organized systems to streamline check-in processes and team communication.

Sales Associate (Seasonal)

ZARA
Scottsdale
12.2024 - 01.2025
  • Delivered personalized customer support, consistently achieving high sales performance.
  • Assisted in developing merchandise displays, increasing customer engagement and store traffic.
  • Balanced competing priorities during peak shopping periods while maintaining accuracy in POS transactions.

Sales Associate

Forever 21
Chandler
02.2023 - 08.2023
  • Supported daily retail operations including transactions, inventory, and customer service.
  • Partnered with management to improve floor organization, enhancing shopping flow and efficiency.

Barista

Starbucks
Tempe
10.2022 - 03.2023
  • Processed high-volume transactions while maintaining quality standards and compliance.
  • Trained in efficiency under pressure, balancing speed with accuracy in a team-driven environment.

Sales Associate

Champs Sports
01.2021 - 01.2022
  • Maintained store appearance by organizing merchandise and restocking shelves.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals.

Cashier

Walmart
01.2019 - 01.2022
  • Operated cash register and processed customer transactions accurately.
  • Handled cash, credit, and electronic payments securely and efficiently.
  • Managed returns and exchanges according to store policies and procedures.

Education

Bachelor of Science - Business Health

Arizona State University
Tempe, AZ
05.2026

High School Diploma -

McClintock High School
Tempe, AZ
05.2023

Certificate in Esthetics -

EVIT Institute of Technology
Mesa, AZ
05.2022

Skills

  • Business communication
  • Customer relationship management
  • Data entry and transaction accuracy
  • Point of sale and financial transactions
  • Team collaboration
  • Problem solving
  • Time management
  • Microsoft Office Suite proficiency
  • Organizational efficiency
  • Leadership skills
  • Training and support

Personal Information

Work Permit: Authorized to work in the U.S.

Certification

  • Esthetician

Affiliations

  • Black Student Union (BSU)

Timeline

Front Desk Receptionist

Courtyard by Marriott
02.2025 - 06.2025

Sales Associate (Seasonal)

ZARA
12.2024 - 01.2025

Sales Associate

Forever 21
02.2023 - 08.2023

Barista

Starbucks
10.2022 - 03.2023

Sales Associate

Champs Sports
01.2021 - 01.2022

Cashier

Walmart
01.2019 - 01.2022

Bachelor of Science - Business Health

Arizona State University

High School Diploma -

McClintock High School

Certificate in Esthetics -

EVIT Institute of Technology
Laila Lyles