Laila Staal
Phoenix
Summary
To obtain a part-time position within a reputable organization; a driven individual willing to learn new tasks and meet all challenges while recognizing potential for growth.
- Motivated and personable a self-starter, organized and deadline oriented.
- Excellent Analytical skills and focused on priorities
- Flexible and versatile – a team player and able to establish and maintain good working relationships.
Overview
4
4
years of professional experience
Work History
Barista
Snooze AM Eatery
05.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Server Trainer
Snooze AM Eatery
10.2022 - Current
- Streamlined server training process for improved employee retention and quicker onboarding.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
Server
Snooze AM Eatery
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers, executing highest PPA consistently.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Food Runner
Snooze AM Eatery
02.2022 - 04.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Host
Culinary Dropout
08.2021 - 01.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
Hospitality Lead
BJ's Restaurant & Brewhouse
04.2021 - 08.2021
- Worked with hosts to maintain optimum levels of communication to effectively and efficiently complete projects.
- Maintained communication with the managers, servers, food runners and take out to improve quality of service for guests.
- Trained new hosts to execute tasks in accordance with BJ's policies and procedures.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Host
BJ's Restaurant & Brewery
10.2020 - 04.2021
- Greet customers upon arrival, answer customer questions and inform guests of accurate wait times and orchestrating speedy seating.
- Document reservations, alert servers and managers of large groups and prepare seating.
- Monitor dining room and guest flow to maximize table usage and minimize wait times
Education
Bachelor of Arts - Major - Business And Marketing - GPA 4.0
University of Phoenix
Tempe, AZ03.2026
Skills
- Strong Work Ethic
- Allergy awareness
- Order Accuracy
- High-volume dining
- Menu Memorization
- Guest Engagement
- Suggestive Selling
- Clear and effective communication
- Team training and development
Timeline
Barista
Snooze AM Eatery
05.2023 - Current
Server Trainer
Snooze AM Eatery
10.2022 - Current
Server
Snooze AM Eatery
04.2022 - Current
Food Runner
Snooze AM Eatery
02.2022 - 04.2022
Host
Culinary Dropout
08.2021 - 01.2022
Hospitality Lead
BJ's Restaurant & Brewhouse
04.2021 - 08.2021
Host
BJ's Restaurant & Brewery
10.2020 - 04.2021
Bachelor of Arts - Major - Business And Marketing - GPA 4.0
University of Phoenix
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