Laith Shbat

• Assisting VIP patients including (Royal family members), Handling requests and Complaints, Preparing their VIP rooms,
• Keep VIP patients' records and dates on a daily sheet, To initiate and engage in conversation with VIP patients in a professional and friendly manner while maintaining confidentiality at all times
• Coordinating High-Level Visits*: Organizing and managing visits from dignitaries, government officials, or other important guests to the hospital, ensuring that all protocols are followed.
• Continuous Improvement Identifying areas for improvement in protocol procedures and patient experience and implementing changes to enhance service quality.

Patient Communication: Contacted patients to inform them about their surgical procedures, providing detailed instructions and answering any pre-operative questions. Ensured patients understood the process and addressed any concerns to ensure a smooth experience.

Registration and Documentation: Registered patients in the surgery list using the SAP system, maintaining accurate and up-to-date records. Managed patient data, including personal information, medical history, and surgical details.

Reception and Support: Greeted patients upon arrival, verified their information, and provided a welcoming and supportive environment. Addressed patient complaints and concerns promptly, ensuring a high level of patient satisfaction and resolving issues efficiently.

Interdepartmental Liaison: Acted as a key point of contact between the operating theater, medical staff, and other hospital departments. Facilitated communication to ensure all necessary preparations and resources were in place for scheduled surgeries.

Operational Efficiency: Monitored the daily operations of the operating theater to ensure compliance with hospital protocols and standards. Assisted with the management of surgical equipment and supplies, contributing to the smooth functioning of the theater.

As a Guest Relations Officer in a hospital, you ensure a positive patient experience by greeting and assisting patients and their families, addressing concerns, and coordinating services. You act as a liaison between patients and hospital staff, handle special requests, manage confidential information, and resolve issues to provide exceptional care and support throughout the patient's stay.