Open To Work
LAJUANA CROWLEY
Mesa
Summary
Results-driven professional with a strong foundation in operations management and logistics. Expertise in optimizing processes, reducing costs, and enhancing customer satisfaction through effective teamwork and compliance with safety standards.
Overview
18
18
years of professional experience
Work History
Retail Operations Supervisor
Compass Group
Phoenix
10.2024 - 01.2026
- Staff Leadership & Development: Recruited, trained, scheduled, mentored, evaluated, and disciplined retail associates; enforced policies and fostered a service-focused culture.
- Operations Management: Oversaw daily activities, ensured proper food assembly/service, managed inventory (receiving, stocking, counts), and accurately handled cash/POS transactions to support operational efficiency.
- Customer Service: Responded to customer needs, resolved complaints, ensured high standards, and maintained product knowledge to enhance customer satisfaction.
- Compliance & Safety: Uphold health, safety (ServSafe), sanitation, and loss prevention standards, adhering to HACCP guidelines.
- Reporting & Administration: Complete daily/weekly reports, manage production records, and support menu planning/ordering.
Logistics Management Specialist
Origim Transportation
Jacksonville
01.2022 - 10.2024
- Optimized transportation routes for reduced delivery times and lower transportation costs.
- Negotiated competitive shipping rates with suppliers and carriers, contributing to reduced operational expenses.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Managed warehouse operations, ensuring accurate and timely order fulfillment.
- Developed comprehensive logistics plans to support company expansion into new markets.
- Implemented real-time tracking systems to increase visibility of shipments and improve customer satisfaction levels.
- Assessed risk factors in supply chain, implementing contingency plans to minimize potential disruptions.
- Developed and implemented logistics policies and procedures to streamline daily operations.
Sr. Technical Support Analyst
Genuine Parts Company
Atlanta
11.2013 - 12.2021
- Managed high-priority incidents, ensuring rapid resolution and minimizing client downtime.
- Team Achieved 98% 1st Call Resolution providing Technical and Product Support NAPA Company-Owned and Jobber Retail Stores.
- Strict adherence to SLAs, Security Protocols, and Excellence in Customer Service to employees of over 7,000 NAPA Store located Nationwide and within U.S Territories.
- Provided technical, functional, coding, and training support to headquarters store product support teams.
- Collaborated with cross-functional teams to identify and resolve complex technical issues.
- Developed comprehensive documentation for troubleshooting procedures, reducing training time for new team members.
- Conducted regular training sessions for junior analysts, enhancing team skills and promoting professional growth.
- Updated knowledge base articles regularly, ensuring easy access to relevant information for both clients and team members alike.
- Streamlined operational processes by implementing efficient systems and procedures, leading to increased team productivity.
HFC Analyst / Senior Technical Operations Lead
Seldon Systems
Alpharetta
01.2013 - 01.2014
- Completed major HFC Project On-time and Under Budget.
- Monitored and maintained 98% service levels throughout project lifecycle, ensuring consistent customer satisfaction.
- Developed new procedures and enhanced methodologies for tracking and updating trouble ticketing system to improve response times.
- Trained cable field technicians on new technology monitoring tools to enhance operational effectiveness.
Product Support Analyst
McKesson (TekPartners)
Alpharetta
01.2011 - 01.2012
- Reduced client's downtime by 50% through performance tuning and systematic application of network patches, fixes, applications, and upgrades, achieving significant cost savings.
- Executed roll-out and client implementation of 2 client-based electronic health care applications, enhancing user experience and operational efficiency.
- Communicated critical product updates to customers, minimizing disruptions during implementation phases.
- Overhauled knowledge database, achieving 98% accuracy in call center agents' documentation of calls and updates in Vantive call tracking system.
- Acted as subject matter expert, assisting sales team in closing deals with technical demonstrations.
- Mentored new team members, fostering culture of continuous learning and development within department.
Health IT Application - Team Lead
Kaiser Permanente
Atlanta
09.2007 - 06.2011
- This Application helped to Increase Help Desk Productivity by over 40% and to Decrease Number of Repeat Calls by over 75% during First Six Months in Operation.
- Created online single sign-on application to reduce number of required network passwords for users.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Led continuous improvement initiatives that optimized processes and generated cost savings for organization.
- Coached team members and provided feedback and skill development opportunities to enhance team performance.
- Explored new tools and technologies that enhanced capabilities of team members while enabling seamless collaboration across departments.
Education
B.S. - Information Systems Security
DeVry University
Chicago, IL01-2012
Skills
- Inventory management
- Operations management
- Logistics Management
- Transportation Management Systems
- Vendor Relationship Management
- Staff training/development
- Team management
- Team Collaboration
- Compliance
- Safety
- Safety Standards
- Cash handling
- POS systems
- Operational Management
- Reporting
- Process optimization
- Quality Control
- Problem-solving
- Decision-making
- Communication
- Customer service
- Fast-paced environments
- Retail merchandising
- Staff scheduling
- Administration
- Carrier Negotiations
- Purchasing Management
- Shipping Documentation
- Route Optimization
- Health and safety
- Employee engagement
- Project Management
- Information Analysis
- Business Analysis Tools
- Risk Management
- Risk Mitigation
- Process improvements
- Secure CRT
- HDI Training
- Networking Monitoring Tools
- OS Security
- Network Security
- Malware
- LANDesk
- VMWare
- Servers
- Routers
- Switches
- Modems
- SQL
- Oracle
- Java
- Unix Shell Scripting
- ASPNET
- VB
- C#
- IT Auditing
- Security policies
- Policy compliance
- Reporting standards
- Leadership
- Decision-making
- Process improvements
- Customer service
Personal Information
Available for Relocation
Work Preference
Job Search Status
Open to workWork Type
Contract WorkGig WorkFull TimePart TimeLocation Preference
RemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Retail Operations Supervisor
Compass Group
10.2024 - 01.2026
Logistics Management Specialist
Origim Transportation
01.2022 - 10.2024
Sr. Technical Support Analyst
Genuine Parts Company
11.2013 - 12.2021
HFC Analyst / Senior Technical Operations Lead
Seldon Systems
01.2013 - 01.2014
Product Support Analyst
McKesson (TekPartners)
01.2011 - 01.2012
Health IT Application - Team Lead
Kaiser Permanente
09.2007 - 06.2011
B.S. - Information Systems Security
DeVry University