Lakshmi A Nath
Abu Dhabi
Summary
A Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering 7+years of experience in Travel Industry.
Overview
10
10
years of professional experience
Work History
Document Controller
Adyard Abu Dhabi LLC
10.2022 - Current
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
Travel Consultant
BCD Travel
07.2019 - 02.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Customer Service Executive
SpiceJet
11.2016 - 06.2019
- Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
- Assisted in organizing airport events such as airshows or VIP visits, showcasing professionalism and commitment to excellence in ground operations.
- Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Customer Service Officer
Indigo Airlines
11.2014 - 11.2016
- Managed flight reservations and ticketing for improved passenger experience.
- Streamlined baggage handling procedures for increased efficiency and reduced wait times.
- Assisted in maintaining an organized boarding area, providing clear instructions to passengers throughout the process.
- Coordinated with ground crew to ensure aircraft readiness for timely departures and arrivals.
- Ensured a smooth transition between flights by coordinating closely with connecting airlines on behalf of transferring passengers.
Education
Diploma in Aviation (IATA) - Aviation Management And Operations
Cochin International Airport Academy
CIAL, Cochin, Kerala 10.2014
BBA - Business Administration
Kerala University
Allapuzha , Kerala , India 04.2014
Skills
- Document Management
- Travel industry expertise
- Strong Communication Skills
- Customer Relations
- Baggage handling
- Airline Policies
- Airport Procedures
- Reservation Management
- Stress Tolerance
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Additional Information
VISA Type - Employment
Validity - 0ctober 2024
Timeline
Document Controller
Adyard Abu Dhabi LLC
10.2022 - Current
Travel Consultant
BCD Travel
07.2019 - 02.2022
Customer Service Executive
SpiceJet
11.2016 - 06.2019
Customer Service Officer
Indigo Airlines
11.2014 - 11.2016
Diploma in Aviation (IATA) - Aviation Management And Operations
Cochin International Airport Academy
BBA - Business Administration
Kerala University
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