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Accomplished IT infrastructure and cloud specialist with 15+ years’ experience in managing enterprise-level systems, networks, and ERP platforms (Odoo). Proven track record in deploying secure infrastructures across 150+ branches, supporting cloud migrations, and troubleshooting mission-critical IT issues. Proficient in Microsoft 365, VMware, and Cisco environments. Specialising in IT support with focus on troubleshooting, problem resolution and technical guidance. Can ensure smooth running of IT systems, minimise downtime and enhance user experience through technical expertise and customer-centric approach. Well-versed in identifying problem areas and implementing robust, sustainable solutions.

Enhanced customer satisfaction by effectively applying CompTIA A+, Security+, and Network+ certifications to resolve technical issues.,Improved client relationships through proactive communication and service excellence.,Drove customer service success by implementing management strategies that increased efficiency and client retention.

Achieved rapid resolution of technical issues, minimizing downtime during sorting operations. Enhanced customer satisfaction by effectively communicating technical concepts to non-technical users. Adapted quickly to new challenges, ensuring seamless operations and support. I learn very quickly and I can improvise to get things going.

Dynamic engineering professional with hands-on experience at [Previous Employer], excelling in circuit design and programming with Arduino and MSP430FR6989. Proficient in JavaScript and Python, I thrive in collaborative environments, leveraging strong problem-solving skills to deliver innovative solutions. Bilingual in English and Polish, I effectively communicate complex concepts to diverse teams.

Lalə Əkbərova

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Bachelor of Science - Computer Science And Aplied Math

Bachelor of Science - Computer Science

Technest Advanced CyberSecurity

System Administration

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Bachelor of Science - Computer Science And Aplied Math

Bachelor of Science - Computer Science

Technest Advanced CyberSecurity

System Administration

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