Lala Afandiyeva
Baku
Summary
Professional with proven track record in leading complex implementation projects. Strong focus on team collaboration and achieving results, ensuring successful project delivery. Skilled in stakeholder management, process optimization, and change management. Known for adaptability and reliability in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Strategy Implementation Manager
BALENA PROJECTS LTD
02.2024 - Current
- Collaborating with senior management to develop logistics strategies supporting company objectives.
- Working closely with operational, sales, and marketing teams to fulfill project scope and objectives.
- Conducting comprehensive market research to identify emerging trends and opportunities in the logistics industry.
- Providing regular updates on project progress to senior management, highlighting areas for improvement.
- Developing and presenting proposals for new logistics initiatives, outlining benefits and costs.
- Evaluating the success of logistics initiatives and recommending strategic changes for improvement.
- Communicating effectively with internal teams and external partners to align logistics strategies with their needs.
B2B Sales Executive
MOBILE ADVERTISING LLC
09.2022 - 03.2023
- Achieved sales and performance targets in alignment with the company's business plan.
- Developed strategies, forms, methods, and technologies for international service sales and promotion.
- Planned and organized pre-sale activities to systematically drive service sales.
- Oversaw the development and implementation of the business plan, including terms for concluding agreements and contracts, while assessing potential risks.
- Orchestrated the systematic collection of information on service demand, analyzed reasons for changes (increases, needs), and conducted customer needs assessments.
- Identified and capitalized on effective sectors in the service sales market, implementing measures to exploit market opportunities.
- Established a client base by identifying potential and prospective service buyers and cultivating business contacts.
- Conducted sales negotiations, covering service presentations, evaluation criteria, customer feedback, and identifying potential customer needs.
- Contributed to pricing strategies, addressing psychological aspects of negotiations, justifying prices, determining contract settlement forms, and implementing discount schemes based on various factors.
- Oversaw sales performance, compiled results, and reported to the director on a daily, weekly, and monthly basis.
Key Account Manager in Sales Department
DIGITAL CLASSIFIEDS LLC
01.2018 - 09.2022
- Facilitated effective communication with customers to promote advertising activities, service provision, and adherence to contractual terms.
- Developed comprehensive proposals for customers, including ideas, presentations, budgets, and media plans.
- Coordinated service implementation within the company, collaborating with various departments such as design, sales, marketing, accounting, and contract.
- Established and maintained a document management system for projects.
- Managed accounts receivable, ensuring timely client payments.
- Devised and executed customer loyalty programs, cultivated positive customer relationships, addressed dissatisfaction, and identified additional needs.
- Utilized CRM and Adriver systems for partner information input, interaction stage monitoring, and reporting.
Customer Service Specialist in Supply Chain Department
SANOFI-AVENTIS GROUP, BAKU OFFICE
01.2010 - 10.2015
- Managed daily calls and inquiries, meeting defined targets consistently.
- Ensured timely delivery of sales orders within agreed-upon windows.
- Organized and optimized distribution channels for goods, guaranteeing availability at distributors and regional affiliates.
- Identified and assessed customer needs to enhance satisfaction.
- Handled customer complaints, providing effective solutions and alternatives.
- Maintained accurate customer information in the database during and after each interaction.
- Achieved and maintained high Customer Service Level (CSL) by processing orders meticulously to eliminate errors.
- Collaborated closely with the management team, staying updated on product knowledge and informed about changes in company policies.
- Conducted monthly sales trend analysis, ensuring accuracy in the results.
- Prepared and submitted comprehensive monthly activity reports, including Stock report, Provision report, SISO, and Orders of the Month.
Administrative Assistant to the Head of Country office
WORLD HEALTH ORGANIZATION, BAKU OFFICE
02.2004 - 01.2010
- Prepared and edited documents, including correspondence, reports, drafts, memos, and emails.
- Maintained organized correspondence files, established background files, and compiled relevant reference material.
- Supported the coordination of regional meetings and educational activities in accordance with established procedures and specific instructions.
- Assisted the Head of the Country Office with administrative, financial, and logistical duties.
- Responded to telephone inquiries, assessed the critical nature of technical questions, and directed them to the appropriate staff for resolution.
- Provided briefing and guidance to other unit staff, including supervisors, interns, consultants, temporary advisers, short-term professionals, trainees, and colleagues, on office procedures and organizational administrative matters.
Education
Bachelor's degree - Management of State Economics, BA of Economics and Management in Production and Service Fields
Azerbaijan State Economics University
01.2002
Skills
- MS Windows Applications
- Adriver
- People Force
- CRM
- Clear Books
- Asana
- Import/Info
- Driver License Category B
Certification
- Udemy Certificate on Logistics and Ocean Shipping in Supply Chain Management
- Udemy Certificate on Logistics Management: International Transport and Shipping
- United Nations Certificate on Basic and Advanced Security in the field: staff safety, health and welfare 2008
- World Health Organization Certificate on Writing Effectively Course 2006
LANGUAGES
Russian C2 - Proficiency
Azerbaijani C2 - Proficiency
English B2 - Upper Intermediate
Timeline
Strategy Implementation Manager
BALENA PROJECTS LTD
02.2024 - Current
B2B Sales Executive
MOBILE ADVERTISING LLC
09.2022 - 03.2023
Key Account Manager in Sales Department
DIGITAL CLASSIFIEDS LLC
01.2018 - 09.2022
Customer Service Specialist in Supply Chain Department
SANOFI-AVENTIS GROUP, BAKU OFFICE
01.2010 - 10.2015
Administrative Assistant to the Head of Country office
WORLD HEALTH ORGANIZATION, BAKU OFFICE
02.2004 - 01.2010
Bachelor's degree - Management of State Economics, BA of Economics and Management in Production and Service Fields
Azerbaijan State Economics University
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