Lala Gahramanli
Nasraddin Tusi Str, Xatai Reg.,Baku Azerbaijan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Client Relationship Management
Agrarian Insurance Fund
09.2023 - Current
- Developed and maintained relationships with key clients to ensure their loyalty.
- Created and implemented strategies for client retention, satisfaction, and growth.
- Analyzed customer feedback data to identify areas of improvement in service delivery processes.
CRM Manager
Agrarian Insurance Fund
08.2022 - 09.2023
- Assisted in developing process improvements to optimize efficiency of all CRM operations.
- Developed strategies for increasing customer satisfaction through better communication practices.
- Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
Human Resources Development Specialist
Agrarian Insurance Fund
11.2021 - 08.2022
Recruiting Specialist
Real Cleaning MMC
12.2020 - 08.2021
Human Resources Intern
"ULDUZ" Chocolate Factory, (Veyseloglu-Yaycılı Qardashlar MMC)
09.2020 - 12.2020
Head of “Geology of Oil/Gas FIelds” Division
Baku Oil-Energetic College
12.2017 - 12.2020
Education
Master - Human Resources & Organizational Development
Istanbul Beykent University
03-2022
Master - Environmental Engineering
Azerbaijan State Oil And Industrial University
05-2019
Bachelor of Science - Chemical Ecology
Baku State University
05-2016
Certification
Project Management Professionals (PMP)® Certification – PMI
(07/2024 – In progress);
Digital Customer Relationship Management – İstanbul University
(02/2023-04/2023);
Languages
Azerbaijan
First Language
English
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
Timeline
Head of Client Relationship Management
Agrarian Insurance Fund
09.2023 - Current
CRM Manager
Agrarian Insurance Fund
08.2022 - 09.2023
Human Resources Development Specialist
Agrarian Insurance Fund
11.2021 - 08.2022
Recruiting Specialist
Real Cleaning MMC
12.2020 - 08.2021
Human Resources Intern
"ULDUZ" Chocolate Factory, (Veyseloglu-Yaycılı Qardashlar MMC)
09.2020 - 12.2020
Head of “Geology of Oil/Gas FIelds” Division
Baku Oil-Energetic College
12.2017 - 12.2020
Master - Human Resources & Organizational Development
Istanbul Beykent University
Master - Environmental Engineering
Azerbaijan State Oil And Industrial University
Bachelor of Science - Chemical Ecology
Baku State University
Project Management Professionals (PMP)® Certification – PMI
(07/2024 – In progress);
Digital Customer Relationship Management – İstanbul University
(02/2023-04/2023);
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