La'Landra Hurn
Tempe
Summary
Quality-driven Department Lead eager to promote gains in quality assurance, team productivity, and profitability. Top-notch manager proficient in managing teams, schedules, and projects. Excellent communicator and planner ready to bring valuable experience to new role with room for growth and advancement.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
E-Commerce Department Lead
Frys Groceries
Tempe
2024.12 - Current
- Supervise and support a team fulfilling online grocery pickup orders in a fast-paced environment
- Resolve customer issues, substitutions, and order discrepancies to ensure satisfaction
- Train new employees and maintain team productivity and performance standards
Crew Members
McDonalds
Az
2022.05 - 2024.04
- (Left due to toxic environment/ management)
- As a crew member at this establishment, I knew what it meant to work as a team and even learned great time management skills.
- Often was described as a quick and efficient worker.
- Throughout my time here I was able to balance both school and work without one getting in the way of the other.
- Practiced safety and assisted others when needed.
- The year that I worked here I learned to adapt to many different situations and adapt them to my everyday life.
Education
Business Management -
South Mountain Community College
Phoenix, AZ 2024.08 - 2026.06
High School Diploma -
Tempe High School
Tempe, AZSkills
- Customer Service
- Data Entry
- Microsoft Excel
- Microsoft Word
- Attention to Detail
- Communication
- Time Management
- Problem Solving
- Organization
- Sales
Certification
Food Handler Certification
Languages
English
Timeline
E-Commerce Department Lead
Frys Groceries
2024.12 - Current
Business Management -
South Mountain Community College
2024.08 - 2026.06
Crew Members
McDonalds
2022.05 - 2024.04
High School Diploma -
Tempe High School