Laman GASIMOVA
Baku
Summary
Dynamic professional with experience as a Check-in Agent at ASG Business Aviation, excelling in customer service and flight manifest management. Proven ability to resolve issues swiftly while maintaining attention to detail and fostering team collaboration. Skilled in document verification and adept at thriving under pressure to ensure seamless operations.
Overview
3
3
years of professional experience
Work History
Check-in Agent
ASG - BUSINESS AVIATION
BAKU
09.2022 - Current
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Verified customer identification documents and travel itineraries.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Updated flight manifests with any changes in seating arrangements or passenger numbers.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Resolved customer complaints or issues in a timely manner.
- Provided wheelchair service for disabled passengers when needed.
- Processed payments for additional services requested by customers.
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
- Greeted customers and provided assistance in completing check-in procedures.
- Built and maintained productive relationships with employees.
AZAL OIL
INTERN
BAKU
05.2022 - 07.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor's Degree in Education - Aerospace Monitoring/ Environmental Engineer
NATIONAL AVIATION ACADEMY
07-2022
Skills
- Customer service
- Flight manifest management
- Document verification
- Boarding pass issuance
- Travel itinerary verification
- Check-in procedures
- Calm under pressure
- Airport security regulations
- Airline reservation systems
- Stress tolerance
- Team collaboration
- Payment processing
- Problem solving
- Attention to detail
- Organizational skills
- Troubleshooting
Languages
Azerbaijani
First Language
Russian
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Check-in Agent
ASG - BUSINESS AVIATION
09.2022 - Current
AZAL OIL
INTERN
05.2022 - 07.2022
Bachelor's Degree in Education - Aerospace Monitoring/ Environmental Engineer
NATIONAL AVIATION ACADEMY
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