Laman Ismayilova
Summary
A highly organized and effective individual, whose thorough and precise approach to projects has generated excellent results. Fast learner. Approachable, caring, creative and flexible. An effective listener, organized and professional, can provide help when needed.
Overview
9
9
years of professional experience
Work History
Sales Manager Azerbaijan & Georgia
TBO.com
10.2022 - Current
- Building the TBO brand in the market
- Generating leads and growing existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base
- Creating and executing a strategic sales plan that expands TBO customer base and extends the company's global reach
- Meeting with potential clients and growing long-lasting relationships that address their needs
- Single point of contact for any queries that may arise from the Buyer and distribution to the right department
- Training of the new Buyers
- Customization of the platform in accordance with local needs
- Participating in local travel events or trade shows
- Competitive intelligence in the market
Business Development Manager
Baku Holiday Travel
07.2022 - 10.2022
- Creating a sales plan and a sales schedule for both corporate clients and subagents
- Getting in touch with potential customers (both local and global) through LinkedIn, cold calls and emails
- Selling tickets, tours, various reservations to VIP clients, corporate executives, ministries, businesses and sometimes individual customers
- Main contact person for incoming groups: managing a team of 4 operation colleagues, keeping in touch with the team leader of groups, corresponding through email, WhatsApp, phone calls and meetings
- Planning a development plan and schedule for all teams (sales, marketing and admin team)
- Interviewing candidates for full-time and internship positions
- Participating in tenders for both private businesses and government entities
- Participating in travel exhibitions representing the agency
- Preparing documentation such as contracts, invoices, delivery notes
- Keeping up the communication throughout the whole experience with clients to keep the customer experience up to standard
- General related work
Sales Representative
Caspian Soft
05.2021 - 06.2022
- Creating a sales plan and a sales schedule
- Getting in touch with potential customers (both local and global) through LinkedIn, cold calls and emails
- Selling ready products (i.e
- Mobile apps), services (i.e
- Technical support) and to- order products (i.e
- Corporate websites, e- commerce websites, m-commerce websites and applications etc.)
Account Executive
QReact
01.2019 - 03.2021
- Preparing documentation such as contracts, invoices, delivery notes
- Keeping up the communication throughout the whole experience with clients to keep the customer experience up to standard
- General related admin work, QReact
- Achievements and Responsibilities:
- Keeping track of the activity and traffic on the website
- Getting in touch with customers to get to know them and make sure they know they can reach out whenever they have any questions or concerns
- Upselling paid packages to the clients already using the free trial via video meetings and phone calls
- Preparing documentation such as contracts, invoices, delivery notes
- Keeping up the communication throughout the whole experience with clients to keep the customer experience up to standard
- Finding prospect customers, setting up sales calls to promote and sell our product
- Sales
Administrative Assistant
Fairmont Baku Flame Towers
10.2017 - 11.2018
- Creating offers/proposals for clients
- Meeting clients to understand their needs and wishes for their requests and proceeding accordingly
- Converting social events like birthdays, henna parties, engagement parties and weddings
- Updating hotel information on OTAs (Online Travel
- Agencies) and Mega Search Engines
- Coming up with future deals, packages and promotions
- Telesales
- Payroll
- Internal and external paperwork (e.g
- Contracts, invoices, delivery notes)
- Trained two interns about the general Sales & Marketing administrative work and basic Sales job information
- Successfully completed a cross training program in Fairmont
- Gold unit of the Front Office Department
Data Analyst
LuxySale.com
06.2017 - 07.2017
- Coming up with ideas and writing out rules for the website developers of the company in order to make the ideal categorization system for the items being sold
- Typing all necessary documents and correspondence as required
- Participating in successfully reaching the goal of the 6-week project
- Intern in Marketing and
Baku City Circuit
09.2015
- Brainstorming, doing web research, helping with phone calls and emails for the Events Organization Team
- Typing correspondence and documents, creating presentations
- Intern in Front of House and Operations
HYATT Regency Baku
04.2015
- Presenting a professional and friendly first impression of the establishment to all visitors and clients
- Managing incoming phone calls, mails and emails
- Fulfilling the guests’ wishes whether it be organizing transportation, change of keys or having rooms cleaned and ready for them at a specific time
Public Relations Intern
Azerfon LLC
12.2014 - 01.2015
- Calling and emailing suppliers and ordering branded merchandise, brand walls for corporate and open events
- Typing all necessary documents and correspondence as required
- Printing any supplementary notes as required
- Running professional errands
Education
BA Honours - Tourism Planning and Management
University of Westminster
2017
BA - Mass Communication - Public Relations
American University of Sharjah
2014
Caucasus Azerbaijan, Private Gymnasium
K. Safaraliyeva Music School
Skills
- Team work
- Communication
- Microsoft Office and Google applications
- OPERA Cloud Property Management
- Tendering
- Galileo ticketing system - Basic
- Negotiation
- Quality Control
- Process Improvement
- Event Planning
- Account Management
- Market and Competitive Analysis
- Business Planning
- Networking Strength
- Market Penetration
- Competitor Monitoring
- Client Base Retention
- Account Development
- Partnering and Relationships
Hobbies
Reading, guitar, beading, knitting, reading, reading and some more reading. :)
Languages
Azerbaijani
Native language
English
Proficient
C2
Russian
Proficient
C2
Turkish
Proficient
C2
Spanish
Intermediate
B1
Timeline
Sales Manager Azerbaijan & Georgia
TBO.com
10.2022 - Current
Business Development Manager
Baku Holiday Travel
07.2022 - 10.2022
Sales Representative
Caspian Soft
05.2021 - 06.2022
Account Executive
QReact
01.2019 - 03.2021
Administrative Assistant
Fairmont Baku Flame Towers
10.2017 - 11.2018
Data Analyst
LuxySale.com
06.2017 - 07.2017
Baku City Circuit
09.2015
HYATT Regency Baku
04.2015
Public Relations Intern
Azerfon LLC
12.2014 - 01.2015
BA Honours - Tourism Planning and Management
University of Westminster
BA - Mass Communication - Public Relations
American University of Sharjah
Caucasus Azerbaijan, Private Gymnasium
K. Safaraliyeva Music School
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