LAMAN MAMMADOVA
Baku
Summary
Motivated student with a track record of excelling in dynamic environments and adapting to evolving challenges. Demonstrated ability to produce high-quality work efficiently under pressure. Strong organizational skills and commitment to meeting deadlines. Proven capacity to thrive in fast-paced settings while maintaining attention to detail.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Honorary Reporter
Korean Culture Information Service
Remotely
02.2021 - 10.2021
- Researched and interviewed sources to produce engaging, high-quality articles.
- Crafted articles that effectively highlighted brands' products and enhanced audience engagement.
- Collaborated with creative professionals on various marketing projects.
Client Manager in Translation Department
Translation Agency of Canada
Toronto
08.2024 - Current
- Facilitated client-linguist communication to clarify project requirements, ensuring alignment on expectations.
- Coordinated project timelines and deliverables with translation teams to meet client deadlines.
- Maintained comprehensive records of customer interactions and transactions to support service quality.
Front Desk Agent
Courtyard by Marriott
Baku
08.2024 - 11.2024
- Increased guest satisfaction score by addressing concerns and providing client-oriented service.
- Informed guests of current offers and promotions, enhancing service experience and increasing upsell opportunities.
- Managed guest check-ins and check-outs, processing payments accurately to align with booking notes.
- Received and processed guest reservation requests through phone, in-person, and computer while providing confirmations.
At Your Service Agent (AYS)
JW Marriott Absheron Hotel
Baku
01.2023 - 09.2023
- Resolved guest concerns through active listening and prompt issue resolution, fostering guest satisfaction.
- Delivered guest relations and concierge services, contributing to enhanced overall guest experience.
- Answered internal and external calls, emails, and chats professionally.
- Trained new associates on job responsibilities and performance standards, ensuring team alignment and service quality.
Education
Bachelor - International Trade And Logistics
Azerbaijan State University of Economics
Azerbaijan06-2026
Skills
- Salesforcecom (GxP) and Opera PMS
- Microsoft Office proficiency
- Emotional intelligence
- Credit and cash management
- Bilingual communication
- Customer relationship management
- Client-focused service
- Journalistic reporting
- Data organization
- Negotiation expertise
- Interpersonal skills
- Familiarity with B2B and B2C
Languages
Azerbaijani
Proficient (C2)
C2
Russian
Native
Native
English
Advanced (C1)
C1
Korean
Intermediate (B1)
B1
Dutch
Elementary (A2)
A2
Turkish
Upper Intermediate (B2)
B2
Certification
Supply Chain Management: A Learning Perspective — Korea Advanced Institute of Science and Technology
Accomplishments
Korea.net Best Article of the Quarter — Associated with Korea.net - Korean Culture and Information Service (KOCIS)
Affiliations
Delft University of Technology — Delft Dutch Course for Beginners
Timeline
Client Manager in Translation Department
Translation Agency of Canada
08.2024 - Current
Front Desk Agent
Courtyard by Marriott
08.2024 - 11.2024
At Your Service Agent (AYS)
JW Marriott Absheron Hotel
01.2023 - 09.2023
Honorary Reporter
Korean Culture Information Service
02.2021 - 10.2021
Bachelor - International Trade And Logistics
Azerbaijan State University of Economics