LAMAN SADIGOVA

Leading 3 departments and managing their KPIs

• Partner Support Department (account management for non-main partners, financial support, partner operations)
• Content Department (launching new partners to the platform, responsible for the content of existing partners, partner integrations)
• Retail Department(launching new partners to the platform, responsible for the content of existing partners, partner Integrations, account management for non-main partners, financial support, partner operations)

• Started Retail Development and Onboarding Department in Azerbaijan
• Responsible (Team Lead) for Retail Development, Onboarding, Category Management, and Integration in Azerbaijan
• Designing and implementing programs, as well as scaling best practices that will drive efficiency
• Monitoring market and competitor developments in different markets
• Developed and launched multiple record-breaking campaigns with minimal costs
• Implemented multiple projects of Product, Category Management, Merchant Integration, and Global Retail Teams in Azerbaijan
• Involved in Wolt Market Launch (Onboarding, training, and Integration)
• Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
• Developed new business partnerships, resulting in increased product distribution and market share.
• Achieved all KPIs and Targets for second year in a row.

• Responsible for onboarding venues into the platform
• Managing the photoshoot process, assisting with the menus, translations, and training of the venues
• The venue's first point of contact after the agreement is signed
• Established productive communication, and extracted the info needed for their onboarding
• Ensured that the restaurant partner menus on the platform are up to date with the text and visuals that reflect the brand
• Managed restaurant liaisons by identifying, training, and keeping them up to speed with any urgent cases
• Handled restaurant support together with the support associates
• Ensured the portfolio of restaurants reaches the highest standards by conducting frequent quality and satisfaction checks
• Handled over 300 venues as an Account Manager
• Developed new methodologies to boost sales, and control KPIs, that are aligned with the company's standards
• Trained and mentored employees to maximize team performance
• Optimized team training and staff development.

• Communicating with customers, courier and restaurant partners via chat and phone
• Building Support guides for customers, courier and restaurant partners while preparing for the launch of the company in Azerbaijan
• Helping with onboarding partners to the platform

• Developed documentation that records employee data such as wages, vacation, and working hours
• Managed and analyzed taxes for partners' employees.

• Social networking development, implementation, and further support of ICT projects
• Developed excellent working knowledge of industry trends and improvements in processes
• Optimized team training and staff development.

• Cultivated excellent student relationships by helping them overcome Mathematical difficulties and delivering enjoyable lessons
• Evaluated and modified course outlines, textbooks, and course procedure sheets to elevate student learning, engagement, and experience
• Trained students to apply analytical and problem-solving skills to solve Maths equations and formulas
• Coached students by providing sample test questions to help prepare for international examinations.