Laman Seyidzadeh
Baku,BA
Summary
Experienced Business analyst skilled in Research and Analytical skills, technicial siences, MS Office, teamwork. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical knowledges, sabilities to support and drive substantial growth.
Overview
8
8
years of professional experience
Work History
Customer Support and Knowledge Transfer Specialist
Bestcomp Group
12.2023 - Current
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Writing Functional Requirements document
- drawing businnes processes in visio
IT Business Analytic
Ultra Tecnologies Ltd
10.2019 - 06.2022
- Working on 'Mandetory Health Insurance' project with 'The State Agency of Mandetory Health Insurance'
- Analysing the business reguiments and write the technical requirement documentations
- Analysing the TR and write the instruction documentations
- Writing training plan, conducting trainings
- Support: resolution of customer errors
- Worked on 'Contract Management System' project with 'State Service on Property Issues under the Ministry of Economy of the Republif of Azerbaijan'.
IT Project Manager
Ateshgah Insurance Company
Baku
09.2016 - 09.2019
- Project Manager with over 2 years of experience providing thorough and skillful support to senior executives
- Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
- Designed, engineered and supported various IT projects as key technical resource.
- Holding weekly scrum meetings
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
Education
Process automation engineering - Information Technology
Azerbaijan Technical University
05.2022
Technological machinery and equipment engineering -
Azerbaijan Architecture and Construction University
01.2018
Skills
- Visio
- Jira
- Team Foundation Server
- Scrum
- Figma
- Linux
- Oracle DB
- SQL
- MS Office
- MS Project
- Soap
- Postman
- Problem-solving abilities
- Relationship Building
- Data Analysis
- Issue Research
- Analytical Thinking
- Analytical Skills
- Multitasking
- Process Analysis
- Teamwork and Collaboration
- Active Listening
Projects
- Installation of Team Foundation Server, 01/2019, 2022, Team Foundation Server (Microsoft TFS) helps manager teams and their code. It's because TFS offers a combo of version control, issue tracking, and application lifecycle management.
- Training to Medicine, 09/2021, 09/2021
- Conduction training on Contract management system, 08/2020, 08/2020
Languages
Russian
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
German
Beginner
A1
Turkish
Advanced (C1)
C1
Timeline
Customer Support and Knowledge Transfer Specialist
Bestcomp Group
12.2023 - Current
IT Business Analytic
Ultra Tecnologies Ltd
10.2019 - 06.2022
IT Project Manager
Ateshgah Insurance Company
09.2016 - 09.2019
Process automation engineering - Information Technology
Azerbaijan Technical University
Technological machinery and equipment engineering -
Azerbaijan Architecture and Construction University
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