Laman Valiyeva
Baku,BA
Summary
Dedicated Customer Service Specialist with expertise in complaint resolution and CRM. Proven ability to engage with customers, identify needs, and deliver effective solutions.
Overview
5
5
years of professional experience
Work History
Costumer Service Specialist
RISK Company
Krakow, Poland
06.2025 - 01.2026
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Maintained knowledge of company products to answer customer questions effectively.
HR Intern
Hitachi Energy
Krakow, Poland
09.2024 - 10.2024
- Supported employees by providing guidance on HR policies and procedures.
- Performed administrative tasks such as filing paperwork or entering data into databases.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Supported onboarding processes by preparing new hire documentation and orientation materials.
Teacher
LBSD
Baku, Azerbaijan
11.2022 - 04.2024
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Facilitated open communication with parents to discuss student progress and address concerns.
English Language Teacher
British Centre
Baku, Azerbaijan
09.2020 - 11.2022
- Implemented technology tools for enhanced learning experiences.
- Assessed student progress through regular quizzes and assignments.
- Facilitated interactive classroom discussions to enhance language skills.
- Designed engaging lesson plans for diverse student groups.
Education
MBA - International Business Management
WSB Akademia
Krakow,Poland06-2025
Bachelor of Science - Language Interpretation And Translation
The University of Azerbaijan Languages
Baku06-2023
Skills
- Microsoft office expertise
- Team collaboration
- Problem analysis
- Language interpretation
- Customer relationship management (CRM)
- Good communication skills
- Complaint resolution
- Customer relationship management
Languages
English
Advanced (C1)
C1
Azerbaijani
Native
Native
Turkish
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
Timeline
Costumer Service Specialist
RISK Company
06.2025 - 01.2026
HR Intern
Hitachi Energy
09.2024 - 10.2024
Teacher
LBSD
11.2022 - 04.2024
English Language Teacher
British Centre
09.2020 - 11.2022
MBA - International Business Management
WSB Akademia
Bachelor of Science - Language Interpretation And Translation
The University of Azerbaijan Languages