Lana Burlile
Waddell,AZ
Summary
Dedicated and detail-oriented Legal Recovery Specialist with 3+ years of experience in managing legal collections, asset recovery, and debt dispute resolution. Skilled in analyzing legal documents, negotiating settlements, and ensuring compliance with laws and regulations. Proven track record of maximizing recovery outcomes while minimizing risk. Adept at collaborating with clients, attorneys, and financial institutions to drive effective recovery strategies and improve overall financial performance.
Overview
3
3
years of professional experience
Work History
Legal Recovery Specialist
Discover Financial Services
01.2024 - Current
- Manage a high volume of legal recovery cases, ensuring timely resolution and full legal compliance
- Negotiate settlements with debtors and legal representatives, achieving positive outcomes for clients while maintaining adherence to regulations
- Proficient in using advanced collection software to prioritize and manage accounts efficiently
- Conduct skip tracing to locate hard-to-find debtors, improving recovery rates
- Excel in handling difficult customer interactions and resolving disputes related to outstanding balances
- Participate in employee training programs and mentor new staff on best practices in legal recovery.
Senior Account Manager
Discover Financial Services
01.2022 - 01.2024
- Transitioned between multiple departments (LVAR, MVAR, HVAR), successfully contributing to various recovery initiatives
- Worked closely with management to analyze and report on daily performance metrics, tracking call volume, contact percentages, and key performance indicators (KPIs)
- Led the implementation of innovative strategies for debt collection, reducing delinquency rates and improving collection outcomes
- Developed programs to enhance the financial literacy of clients, empowering them to manage their debts and reduce future delinquency
- Guided and mentored junior collections specialists, fostering improved performance and increased recovery rates
- Optimized recovery processes by developing and implementing effective strategies, contributing to a decrease in delinquency levels across the department.
Education
Associates - Business Administration and Management
Rio Salado College
Phoenix, AZ10.2023
Skills
- Legal Recovery & Asset Management
- Settlement Negotiations & Conflict Resolution
- Skip Tracing & Debtor Location
- Key Performance Indicators (KPIs)
- Leadership & Team Management
- Strategic Planning & Process Optimization
- People Management & Mentorship
- Excellent Communication & Customer Relations
- Prioritization & Time Management
- Asset recovery
Timeline
Legal Recovery Specialist
Discover Financial Services
01.2024 - Current
Senior Account Manager
Discover Financial Services
01.2022 - 01.2024
Associates - Business Administration and Management
Rio Salado College
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