Lanae Celilo
Sierra Vista
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Library Aide
Huachuca City
06.2025 - Current
- Collaborated with other library aides to create an efficient team dynamic and ensure smooth operations across all departments.
- Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
- Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
- Supported digital literacy initiatives by helping patrons navigate electronic resources including e-books, databases, and online catalogs.
- Gained understanding of various methods for cataloging books and other materials.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Realtor
Tierra Antiqua Realty
08.2020 - 01.2024
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Bartender/Server
Bisbee Table
04.2020 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Realtor
HomeTowne Realty
03.2015 - 06.2019
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
Education
Associate of Science - Behavioral Sciences
Cochise College
Sierra Vista, AZ05-2026
Skills
- Critical thinking
- Active listening
- Strong multitasking
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Library Aide
Huachuca City
06.2025 - Current
Realtor
Tierra Antiqua Realty
08.2020 - 01.2024
Bartender/Server
Bisbee Table
04.2020 - 05.2022
Realtor
HomeTowne Realty
03.2015 - 06.2019
Associate of Science - Behavioral Sciences
Cochise College
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