Health Care Advocate
Landry Ntaryamira
Transcarent/Accolade
Avondale
11
years of professional experience
Professional healthcare advocate with hands-on experience in patient care coordination and healthcare policy navigation. Skilled in patient communication, conflict resolution, and healthcare systems management. Known for reliability, empathy, and results-driven approach. Experienced Management Analyst skilled in budget review, reporting, and research. Familiar with helping business leaders understand all facets of operations. Dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by conducting in-depth analysis and implementing changes yielding impactful results.
Work History
Health Care Advocate
3 Years 1 Month- Guided members through benefits, coverage, and care navigation questions with clear, empathetic support.
- Coordinated appointments, referrals, and provider follow-up across complex healthcare workflows.
- Resolved claims, billing, and authorization issues by collaborating with health plan and provider teams.
- Mentored peers on healthcare advocacy processes, service standards, and resolution best practices.
- Escalated urgent clinical and administrative concerns to appropriate care teams for timely resolution.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
ER Medical Scribe
6 Years 2 Months- Created detailed visit notes for each patient's file using the EMR system, supporting efficient physician workflows and accurate record-keeping.
- Created detailed visit notes in the EMR system, facilitating efficient physician workflows and ensuring accurate record-keeping.
- Typed and proofed a high volume of dictation for diverse medical offices, enhancing documentation speed and minimizing turnaround time.
- Enhanced and corrected files by researching medical terminology, boosting quality and reliability of patient records.
- Enhanced and corrected files by proactively researching medical terminology, improving the quality and reliability of patient records.
- Accurately translated medical jargon and abbreviations into expanded forms, creating clear and comprehensive files for clinical teams.
- Upheld strict facility and HIPAA regulations governing all patient information and interactions, ensuring compliance and patient confidentiality.
Barista
3 Years 7 Months- Streamlined shop management by supporting entrepreneurs with day-to-day operations, enhancing overall business processes.
- Regularly managed a large influx of customers and consistently delivered quality service, maintaining high satisfaction during peak hours.
- Helped support team goals by assisting with cleaning tasks, addressing customer needs, and replenishing supplies, ensuring a clean and efficient environment.
- Enhanced team goals by assisting with cleaning tasks, addressing customer needs, and replenishing supplies to maintain a clean and efficient environment.
- Supported entrepreneurs with day-to-day operations, streamlining shop management and contributing to smooth business processes.
Guest Service Associate/Starbucks Barista
3 Years 4 Months- Greeted customers, provided information, and made guests feel welcome, enhancing the overall guest experience and satisfaction.
- Greeted customers, provided information, and fostered a welcoming atmosphere, enhancing guest experience and satisfaction.
- Prioritized customer satisfaction while addressing challenging concerns, resolving issues promptly to maintain positive guest relations.
- Resolved customer complaints and clarified policies, building trust and ensuring guest understanding.
- Assisted guests with selections using expert menu knowledge, driving upsell opportunities and improving customer satisfaction.
- Helped support team goals by assisting with cleaning tasks, addressing customer needs, and replenishing supplies, maintaining a clean and efficient workspace.
Education
Bachelor of Science - Biology
Skills
Data management
Healthcare navigation
Data analysis
Quality improvement
Regulatory requirements
Health literacy
Problem resolution procedures
Documentation accuracy
Client engagement
Customer service
Quality assurance
Ethics and confidentiality
Timeline
Health Care Advocate
Transcarent/Accolade
09.2023 - 10.2026Read More
ER Medical Scribe
North Valley Emergency Specialists
01.2020 - 03.2026Read More
Barista
Driftwood Coffee Co
01.2019 - 08.2022Read More
Guest Service Associate/Starbucks Barista
Target
09.2015 - 01.2019Read More
Grand Canyon University
Bachelor of Science from Biology
Read More