Summary
Overview
Work History
Education
Skills
Timeline
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Laney Roberts

Gilbert

Summary

Hard working and efficient in any task or job with the ability to pick up new skills fast. Experienced working for customers, giving the best service and experience possible along with the ability of quick thinking to handle any difficult decisions that arise. Working as a team lead responsible for creating strategy, goals and effective communication to produce a smooth moving shift. Experience working in different jobs retaining different skill sets such as marketing, time-management, training, effective communication and team leading.

Overview

4
4
years of professional experience

Work History

Barista

Dutch Bros
01.2023 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Experience with working as a team lead, leading crews to be productive and efficient.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Intern

Redemption Church - Gateway Congregation
08.2022 - 05.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a team of adults organizing specific events.
  • Worked as the social media marketer and helped generate ideas used to promote the church and get more involvement.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Movie Theater Attendant

Harkins Theaters
12.2021 - 05.2022
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant and usher.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.

Breakfast Hostess

Broken Yolk Cafe
04.2021 - 12.2021
  • Worked to create an effective system that benefited both customers and servers.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Communicated effectively with team members to ensure seamless coordination of tasks during busy shifts.
  • Ensured compliance with all health department regulations while handling food preparations and storage procedures.

Education

No Degree - Digital Marketing

Arizona State University
Tempe, AZ
05-2027

Associate of Arts - Communications

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Exceptional customer service
  • Team leadership

Timeline

Barista

Dutch Bros
01.2023 - Current

Intern

Redemption Church - Gateway Congregation
08.2022 - 05.2023

Movie Theater Attendant

Harkins Theaters
12.2021 - 05.2022

Breakfast Hostess

Broken Yolk Cafe
04.2021 - 12.2021

No Degree - Digital Marketing

Arizona State University

Associate of Arts - Communications

Maricopa Community Colleges, Chandler-Gilbert Community College

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Laney Roberts