Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
References
Timeline
Generic

Laney Smith

Flagstaff

Summary

Dynamic and dedicated professional with a strong background in customer service and childcare management. At Northern Arizona University, I excelled in ticketing systems and problem-solving, ensuring a seamless experience for customers. Passionate about fostering relationships and maintaining safety, I thrive in collaborative environments and effectively communicate with diverse audiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ticketing Officer

Northern Arizona University
Flagstaff
08.2024 - Current
  • Issued tickets to customers via manual or automated systems.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Provided assistance to passengers with special needs such as wheelchairs or strollers.
  • Checked tickets and collected payment from passengers.

Childcare

Neighborhood
Littleton
01.2019 - Current
  • Maintained the safety of the child, and ensured a safe environment.
  • Fostered strong relationships with children through daily interactions and play activities.
  • Communicated daily updates with parents at the end of the shift.

Front of House Worker

Tokyo Joe's
Littleton
03.2021 - 08.2022
  • Took Customers Orders
  • Packed Customer's TO-GO Orders
  • Ran food to people eating in the restaurant

Education

High School -

Dakota Ridge High School
Littleton, CO
05.2023

Completion - Medical Assisting, Sports Medicine

Warren Tech
North Arvada, CO
05.2023

High School Diploma -

Warren Tech
11325 Allendale Dr, Arvada, CO, 80004
05-2023

Skills

  • Childcare management
  • Safety protocols
  • Customer service
  • Order processing
  • Team collaboration
  • Time management
  • Childcare expertise
  • Childcare assistance
  • Ticketing systems
  • Payment processing
  • Effective communication

Activities

  • Managing Football Team, Dakota Ridge High School, 2019-2022
  • Played in MS/HS Orchestra, Summit Ridge/Dakota Ridge, 2015-2021
  • ACE Personal Training, Warren Tech SM, 01/23

Certification

  • CNA Certified through South Denver School of Nursing Arts
  • First Aid/CPR Certification, American Red Cross, 06/17
  • First Aid/CPR Certification, American Red Cross, 08/22

Languages

Spanish
Limited

References

References available upon request.

Timeline

Ticketing Officer

Northern Arizona University
08.2024 - Current

Front of House Worker

Tokyo Joe's
03.2021 - 08.2022

Childcare

Neighborhood
01.2019 - Current

High School -

Dakota Ridge High School

Completion - Medical Assisting, Sports Medicine

Warren Tech

High School Diploma -

Warren Tech

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