Laney Smith
Flagstaff
Summary
Dynamic and dedicated professional with a strong background in customer service and childcare management. At Northern Arizona University, I excelled in ticketing systems and problem-solving, ensuring a seamless experience for customers. Passionate about fostering relationships and maintaining safety, I thrive in collaborative environments and effectively communicate with diverse audiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ticketing Officer
Northern Arizona University
Flagstaff
08.2024 - Current
- Issued tickets to customers via manual or automated systems.
- Utilized problem-solving skills when dealing with difficult customers.
- Provided assistance to passengers with special needs such as wheelchairs or strollers.
- Checked tickets and collected payment from passengers.
Childcare
Neighborhood
Littleton
01.2019 - Current
- Maintained the safety of the child, and ensured a safe environment.
- Fostered strong relationships with children through daily interactions and play activities.
- Communicated daily updates with parents at the end of the shift.
Front of House Worker
Tokyo Joe's
Littleton
03.2021 - 08.2022
- Took Customers Orders
- Packed Customer's TO-GO Orders
- Ran food to people eating in the restaurant
Education
High School -
Dakota Ridge High School
Littleton, CO05.2023
Completion - Medical Assisting, Sports Medicine
Warren Tech
North Arvada, CO05.2023
High School Diploma -
Warren Tech
11325 Allendale Dr, Arvada, CO, 8000405-2023
Skills
- Childcare management
- Safety protocols
- Customer service
- Order processing
- Team collaboration
- Time management
- Childcare expertise
- Childcare assistance
- Ticketing systems
- Payment processing
- Effective communication
Activities
- Managing Football Team, Dakota Ridge High School, 2019-2022
- Played in MS/HS Orchestra, Summit Ridge/Dakota Ridge, 2015-2021
- ACE Personal Training, Warren Tech SM, 01/23
Certification
- CNA Certified through South Denver School of Nursing Arts
- First Aid/CPR Certification, American Red Cross, 06/17
- First Aid/CPR Certification, American Red Cross, 08/22
Languages
Spanish
Limited
References
References available upon request.
Timeline
Ticketing Officer
Northern Arizona University
08.2024 - Current
Front of House Worker
Tokyo Joe's
03.2021 - 08.2022
Childcare
Neighborhood
01.2019 - Current
High School -
Dakota Ridge High School
Completion - Medical Assisting, Sports Medicine
Warren Tech
High School Diploma -
Warren Tech
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