Lara Martin
Phoenix
Summary
Customer-oriented individual with 8+ years of service industry experience. Skilled at fostering strong customer relationships through excellent interpersonal communication. Committed to consistently delivering exceptional service to ensure guest satisfaction.
Overview
10
10
years of professional experience
Work History
Cocktail Server and Event Staff
Hilton/ Aimbridge
05.2023 - 09.2024
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
- Arranged linens and table settings according to seating plan and event theme.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for guests.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
Concierge
Louis Vuitton - LVMH
11.2021 - 04.2023
- Setting the tone for client's experience as client's first point of contact
- Initiating the process on building genuine relationships by determining Client's needs
- Collaborating with team members to offer direction to appropriate departments
- Assisting with any additional needs Clients request such as repair pickups and intakes and completing online and in store orders
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Assisting with transactions and returns
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Following up with clients to make sure they are satisfied and will gladly return
VIP Bottle Service Waitress
Swan
09.2020 - 08.2021
- Setting up each service area with all garnishes, glassware, napkins/straws
- Prepping all herbal garnishes
- Garnishing all beverages put up by bartender in a timely manner and delivering to correct table and seat number
- Opening champagne/wine bottles and serving to guests
- Maintaining a positive and professional attitude
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Removing any old/unwanted beverages from table and keeping table clean
- Assisting servers taking any extra orders needed form guests
- Closing sidework; sealing all garnishes and putting away
- Cleaning trays, mats and bar counters.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
VIP Bottle Service Waitress
Hyde Beach Club - SBE
02.2020 - 03.2020
- Presenting menus promptly and taking orders, gathering payments
- Bottle presentations
- Processed orders and facilitated customer payments using POS system.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Maintaining an outgoing and professional attitude.
- Increased sales significantly by upselling higher-end products to customers.
Cocktail Server
Blue Martini
09.2019 - 12.2019
- Perform opening and closing side work according to ensure guests are served promptly and efficiently
- Greeting guests upon arrival
- Collecting payments needed for bottle service right away
- Worked with Aloha POS
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Providing information of our particular specialty beverages and available bottles for bottle service, as well as any marketing promotions
- Efficiently delivering orders for bottles and cocktails
- Making sure all cocktails are garnished
- Prepping bottles for light shows and delivering with enthusiasm as well as pouring champagne and making mixed drinks for guests
- Display friendly and outgoing behavior to create warm, fun atmosphere for guests
Promotional Brand Ambassador
Vegas White Knights
01.2015 - 08.2019
- Promote products and/or company brand
- Communicated product information with confidence and educated consumers about company.
- Increase customer awareness and boost product sales
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Create a positive association between experience and brand
- Serve cocktails and/or bartend
- Contributed to social media content documenting brand's impact in on market.
- Engage in consumer giveaways and distribute samples
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Google Certificate in Digital Marketing
03-2025
Lyons Township High School
LaGrange, IL2006
Skills
- I strive to manifest the company's vision by building genuine relationships based on courtesy and professionalism
- Skilled in time management
- Excellent leadership, organizational and coordination skills
- Social Media Networking
- Billing and Payment Processing
- Persuasive Selling
- Eagerness to learn and grow
- VIP Services
- Travel Arrangement Coordination
- Attention to detail and accuracy
- Service-Orientation
Timeline
Cocktail Server and Event Staff
Hilton/ Aimbridge
05.2023 - 09.2024
Concierge
Louis Vuitton - LVMH
11.2021 - 04.2023
VIP Bottle Service Waitress
Swan
09.2020 - 08.2021
VIP Bottle Service Waitress
Hyde Beach Club - SBE
02.2020 - 03.2020
Cocktail Server
Blue Martini
09.2019 - 12.2019
Promotional Brand Ambassador
Vegas White Knights
01.2015 - 08.2019
Google Certificate in Digital Marketing
Lyons Township High School
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