Lara Osburn
Tucson
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Ferrellgas
11.2014 - Current
• Daily reconciliation of walk in, mail in and driver payments, Bank deposits, Weekly Petty Cash Reconciliation, Post all mail in payments, Cashing out walk in transactions as needed
• Post billing corrections, pricing adjustments, and collections.
• Daily dock totalizer to account for all gallons pumped at the plant for walk-in, installs, etc.
• Training new Customer Service Specialists as needed/when asked.
• Knowledgeable in National Fire Protection Association regulations and American Society of Mechanical Engineers Standards.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Conduct regular follow-ups with customers to ensure resolution of issues and retention of business relationships.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZSkills
- 10 Years of customer service experience
- Good communication skills
- Excellent written and oral communication
- Telephone etiquette
- Complaint handling
- Problem resolution
- De-escalation techniques
- Peoplesoft
- Salesforce
- LNOS (Descartes route planner)
- Team up
- Teams
- Zoom
- Outlook
- InContact
- Proficient in Microsoft Office
Timeline
Customer Service Specialist
Ferrellgas
11.2014 - Current
High School Diploma -
Flowing Wells High School